“Clients commented that the work gave them a reference point from an outside perspective that was helpful, and that provided an understanding of “best practices” that enabled the client to feel, as one described “secure in the knowledge we are on the right path.”” (p.449) “When devising recommendations, students should be encouraged to look at the entire organizational system – it’s resources, culture, politics, opportunities, constraints and not just their own discrete project.” (p.454)
Schachter, D. R., & Schwartz, D. (2009). The Value of Capstone Projects to Participating Client Agencies. Journal of Public Affairs Education, 15(4), 445-461. doi:10.1080/15236803.2009.12001571