Cleaning to APPA standards
Custodial Services receives core funding to clean academic and administrative buildings. These spaces are cleaned to a set frequency level listed in the Custodial Service Offering. The service offering is based on industry standards developed and published by the APPA – Leadership in Educational Facilities – Custodial Staffing Guidelines used to identify the cleaning activity, frequency of services and description of task.
Please contact your us for more information on this program.
Please Note: Custodial Service Offerings Currently Under Review.
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Vacuum carpet | Project Basis Only | Vacuum accessible carpet / walking paths only |
Service Waste / Recycling containers | Inspect Daily, Service As Required | Removal of waste; container lids cleaned as required |
Project Clean Carpet | Service Request Submission | Hot water carpet extraction of entire carpet space |
Sweep or dust-mop floor (under seating) | Service Request Submission | All accessible flooring with no movement of items |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Re-configure furniture | Bi-Weekly | Chairs reconfigured to the room set configuration |
Service waste/recycling/organic waste | Inspect Daily, Service As required | Removal of waste; container lids cleaned as required |
Wipe tables | Inspect Daily, Service As required | Tables free of marks stains |
Sweep or dust-mop floors; Spot wet-mop floors | Inspect Daily, Service As required | Accessible floor with no obstructions i.e. tables |
Vacuum carpet | Bi-Weekly | Vacuum accessible carpet with minor chair movement only; baseboard, corners not included; |
Wet mop / machine wash floors | Weekly | Main walking path of floor cleaned; baseboards not cleaned |
Please Note: For urgent services i.e. food waste clean up, Custodian will be dispatched during regular business hours however delays may be experienced due to other operational issues. Users are encouraged to discard their waste in the appropriate waste/recycling containers provided.
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Chalkboards, Trays & replenish supplies | Inspect Daily | Chalkboard erasers and chalk supplied |
Project Clean Floors / Carpet | Yearly Inspection of Space | Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs) |
Re-Configure furniture | Monthly | Chairs reconfigured to the room set configuration |
Service waste / recycling containers | Inspect Daily | Removal of waste |
Spot Wet mop floors | Inspect Daily, Service As Required | Removal of visible marks/stains |
Sweep or dust-mop floors | Inspect Daily | All accessible flooring to be free of dust/debris |
Wet mop floors (full room); Vacuum Carpet; | Bi-Weekly | Main floor cleaned; Vacuum accessible carpet with minor chair movement only; corners not included |
No Service to the Instructional Technology electronic devices: control panel, computer & keyboard
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Vacuum; Re-configure furniture; Dust furniture and flat surfaces | Monthly | Vacuum accessible carpet / walking paths only; Chairs reconfigured to the room set configuration; Wiping of surfaces that are open without any obstruction |
Project Clean: Carpet / Hard Floor | Yearly Inspection of Space (Inspection results may determine the task to be unnecessary) | Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor Refinishing: buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs) |
Service Waste/Recycling Containers: Stations may be relocated to public corridor; Users are encouraged to return furniture back to room configuration.
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Spot Wet mop floors | Visual Inspection service if required | Removal of noticeable stains |
Wet mop floor; Wipe accessible flat surfaces | Weekly | Entire elevator cab floor is cleaned; Call buttons, hand rails, panels, vents |
Wipe Sensors on doors; Vacuum Elevator tracks | Service Request Submission | Wiping of door sensors; Tracks free of debris |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Set up of Tables / Chairs | Service Request Submission | Please refer to Service Request Facts |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Sweep or dust-mop floor; Spot Mop or Wash floor surface; Service waste recycling containers | Inspect Daily, Service if Required | Accessible floor with no obstructions i.e. exercise equipment |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Remove graffitti with Graffitti removal | As Required | Removal of graffitti; work order submission for re-painting surfaces |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Sweep or dust-mop floor, bleachers retracted; Spot Wet mop or Wash wood gym floor; Service waste recycling containers | Inspect Daily, Service if Required | Accessible floor with no obstructions i.e. game equipment; Removal of visible stains |
AREA TYPE | LOCATION | FREQUENCY |
MAIN BUILDING FOYERS | CLOSE TO MAIN ENTRANCES | Inspect Daily, Replace Cartridge As Required |
WASHROOM | WASHROOMS WITH NO PAPER TOWELS | Inspect Daily, Replace Cartridge As Required |
CLASSROOM/SEMINAR (RAC) | EXTERIOR WALL IN CLOSE PROXIMITY | Inspect Daily, Replace Cartridge As Required |
ELEVATORS | EXTERIOR WALL IN CLOSE PROXIMITY | Inspect Daily, Replace Cartridge As Required |
Locations: https://www.yorku.ca/facilities/our-services/property-management/custodial-services/
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Sink (must be accessible); Sweep or dust-mop floors; Service waste / recycling containers/organics; Wet mop floors; | Inspect Daily, Service As Required | Sink is cleaned if empty; cups/dishes are not cleaned or removed; Main floor cleaned; no movement of appliances (i.e.. fridge, water coolers) |
Spot clean walls and doors | Service Request Submission | Removal of visible spots / marks on walls up to 2 meters |
Service Request Submission applies to the cleaning of appliances (fridges, microwaves, water coolers/dispensers, other). For urgent response i.e. coffee spill clean up, Custodian may be dispatched during regular business hours, delays may be experienced due to other operational issues.
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Empty glass bin containers | Inspect Daily, Service if Required | User to place full glass bin to corridor |
Service waste / recycling containers | Twice Weekly | Removal of waste from room containers; container lids cleaned as required; Lab station waste container to be emptied by lab user |
Sweep or dust-mop floors | Weekly | Accessible floor with no obstructions i.e. lab equipment |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Replace Lamps as per Departmental Standard Operating Procedure | Project Basis | Lamps are replaced to 3 meters height within 5 working days; Electrical repairs forwarded to Maintenance |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Service waste / recycling containers | Five Times Weekly | Removal of waste; container lids cleaned as required |
Sweep or dust / Wet mop floors | Weekly | Accessible floor with no obstructions |
Vacuum carpet; Re-configure furniture | Monthly | Vacuum accessible carpet with minor chair movement only; corners not included; |
Wet wipe accessible flat surfaces | Service Request Submission | Wiping of accessible surfaces |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Sweep or dust-mop floors; Spot or Wet-mop full floor; Service waste recycling containers | Inspect Daily, Service if Required | Accessible floor with no obstructions; Main walking path of floor cleaned; |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Spot Vacuum Walk Off Mats | Weekly | Removal of noticeable debris |
Full Vacuum Walk-Off Mats; Spot Clean door glass | Monthly | Vacuum of entire matting |
To view the Office Cleaning Schedule, please visit the link below:
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Project Clean Carpet/Floors | Yearly Inspection of Space (Please note: Inspection results may determine the task to be unnecessary) | Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor Refinishing: buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs) |
Vacuum accessible carpet areas; Sweep or dust-mop floors; Wet mop floors; Wet wipe accessible flat surfaces | Bi-Monthly (refer to Vacuuming Schedule for your area/building) | Vacuum accessible carpet / walking paths only; baseboard , corners not included; Wiping of surfaces that are open without any obstruction, shelving not included; All accessible flooring with no movement of items, furniture or under desk wires exposed |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Remove posters on public bulletin boards as per University Postering Guidelines | Bi-Weekly - Monthly | Removal of posters from approved board locations |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Water Fountains/hydration stations | Five Times Weekly | Spout, surfaces are disinfected |
Project Clean Carpet/Floors | Yearly Inspection of Space (Please note: Inspection results may determine the task to be unnecessary) | Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor Refinishing: buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs) |
Service Waste/ Recycling containers | Inspect Daily, Service As Required | Removal of waste; container lids cleaned as required |
Spot Clean walls and doors | Project Basis Only | Removal of visible spots / marks on walls up to 2 meters |
Sweep or dust-mop floors; Wet mop / Machine wash floors | Twice Weekly | All accessible flooring to be free of dust / debris; Main walking path of floor cleaned; baseboards not cleaned |
Vacuum carpet | Monthly | Vacuum accessible carpet / walking paths only; baseboard , corners not included |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Drains | Five Times Weekly | Removal of surface debris; drain cap is not removed |
Power Wash Walls | Monthly | Power wash walls and shower fixtures |
Service waste recycling containers | Inspect Daily, Service As Required | Removal of waste; container lids cleaned as required |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Drains | Five Times Weekly | Removal of surface debris; drain cap is not removed |
Power Wash Walls | Monthly | Power wash walls and shower fixtures |
Service waste recycling containers | Inspect Daily, Service As Required | Removal of waste; container lids cleaned as required |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Sweep or dust-mop stairs and landings; Wet mop stairs and landings | Inspect Weekly, Service As Required | Main walking path of floor/stair surface cleaned |
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Clean Mirrors | Inspect Daily, Service As Required | Marks, smudges removed |
Clean/Disinfect: Wash Sinks; Toilets; Urinals | Five Times Weekly | Sinks free of debris and stains; Toilets free of marks/debris/stains; Chrome handle cleaned; Urinals free of debris; Chrome handle cleaned |
Empty waste / recycling containers | Five Times Weekly | Removal of waste; container lids cleaned as required |
Restock hand soap and paper products | Five Times Weekly | Supplies replenished |
Sweep or dust / Wet mop floors | Five Times Weekly | All accessible flooring to be free of dust / debris |
Partitions & Door handles; hand dryers; main door handle & push plate | Inspect Daily, Service As Required | Spray/Wiping surfaces; Visible marks/stains removed |
Daily Monitoring/Refresh Main floor High-Use Public Washrooms Only; Non High Use Washrooms may not be serviced daily
CLEANING ACTIVITY | FREQUENCY | DESCRIPTION OF TASK |
Exterior Window Washing | 5 year cycle | Water and Brush used on exterior windows; No Scraping of windows; Performed by outside window washing Contractor and subject to window accessibility and building anchor inspection |
Interior Window Washing | Service Request Submission | Service Request submission: Windows are cleaned to 3 meters; windows and ledges are free of any obstructions; Note: based on window location, window washing Contractor may be used quote can be supplied |
NOTE: Task frequencies may be altered due to unforeseen operational issues and/or unscheduled staff absences.
Reactive Care: Response time may take up to 2 hours; your request will be placed in queue based on its severity (i.e. flood, bio clean up are priority)
FREQUENCY LEGEND:
Five Times Weekly | Monday -Friday |
Twice Weekly | Two times per week |
Weekly | Once per week |
BiWeekly | Once per every two (2) week period |
Monthly | Once per calendar month |
Quarterly | Once per three (3) calendar months |
Semi-Anuually | Once over six (6) calendar months |
Yearly | Once per each calendar year |
As Required | As noticed or required to be serviced |