Custodial Service Offerings - Facilities Services

Cleaning to APPA standards

Custodial Services receives core funding to clean academic and administrative buildings. These spaces are cleaned to a set frequency level listed in the Custodial Service Offering. The service offering is based on industry standards developed and published by the APPA – Leadership in Educational Facilities – Custodial Staffing Guidelines used to identify the cleaning activity, frequency of services and description of task.

Please contact your us for more information on this program.

Please Note: Custodial Service Offerings Currently Under Review.

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Damp mop floor	As per use	All accessible flooring with no movement of items
Project Clean Carpet	Service Request Submission	Hot water carpet extraction of entire carpet space
Service Waste / Recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required
Sweep or dust-mop floor (under seating)	As per use	All accessible fllooring with no movement of items
Spot Vacuum carpet	As per use	Vacuum accessible carpet / walking paths only

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Re-configure furniture	Weekly	Chairs reconfigured to the room set configuration
Service waste/recycling/organic waste	Five Times Weekly	Removal of waste; container lids cleaned as required
Spot clean walls and doors	Monthly	Wiping of noticeable marks
Spot wet-mop floors	Five Times Weekly	Removal of visible marks/stains
Sweep or dust-mop floors	Five Times Weekly	Accessible floor with no obstructions ie. tables
Vacuum carpet	Weekly	Vacuum accessible carpet with minor chair movement only; baseboard, cornors not included;
Wet mop / machine wash floors	Twice Weekly	Main walking path of floor cleaned; baseboards not cleaned
Wipe tables	Five Times Weekly	Tables free of marks stains

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Chalkboards, Trays & replenish supplies	Weekly	Chalkboard erasers (2) and chalk (6 pieces) supplied per board unit
Project Clean Floors / Carpet	Yearly Inspection of Space	Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Re-Configure furniture	Weekly	Chairs reconfigured to the room set configuration
Service waste / recycling containers	Five Times Weekly	Removal of waste; container lids cleaned as required
Spot Wet mop floors	Weekly	Removal of visible marks /stains
Sweep or dust-mop floors	Weekly	All accessible flooring to be free of dust /debris
Wet mop floors	Monthly	Main floor cleaned; baseboards cleaned
Vacuum Carpet	Monthly	Vacuum accessible carpet with minor chair movement only; baseboard cornors not included;

Note: There is no service provided to instructional technology devices, control panels, computers, and keyboards.

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Dust furniture and flat surfaces	Monthly	Wiping of surfaces that are open without any obstruction; shelving not included
Project Clean: Carpet / Hard Floor	Yearly Inspection of Space	Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Re-configure furniture	Monthly	Chairs reconfigured to the room set configuration
Service waste / recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required
Vacuum	Monthly	Vacuum accessible carpet / walking paths only

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Disinfect / Wipe accessible flat surfaces	Five Times Weekly	Call buttons, hand rails, panels, vents
Spot Wet mop floors	Five Times Weekly	Removal of noticeable stains
Vacuum Elevator tracks	Monthly	Tracks free of debris
Wet mop floor	Weekly	Entire elevator cab floor is cleaned
Wipe Sensors on doors	Monthly	Wiping of door sensors

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Set up of Tables / Chairs	Service Request Submission	As per Service Request instructions and departmental guidelines

Note: Dependent on dedicated Day Shift Staffing

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Service waste recycling containers	As Required	Removal of waste; container lids cleaned as required
Sweep, dust-mop, or vacuum floor	Five Times Weekly	Accessible floor with no obstructions ie. exercise equipment
Wash floor surface	Five Times Weekly	Floors washed by use of automatic floor machine;

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Remove graffitti with Graffitti removal	As Required	Removal of graffitti; work order submission for re-painting surfaces

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Service waste recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required
Spot Wet mop floors	Five Times Weekly	Removal of visible marks /stains
Sweep or dust-mop floor, bleachers retracted	Five Times Weekly	Accessible floor with no obstructions ie. game equipment
Wash wood gym floors	Five Times Weekly	Gym floors washed by use of automatic floor machine;

AREA TYPE	LOCATION	FREQUENCY	DESCRIPTION
MAIN BUILDING FOYERS	Close to building main entrances	Inspect Daily, Service As Required	Replace cartridge/refill dispenser
WASHROOM	Washrooms without paper towels	Inspect Daily, Service As Required	Replace cartridge/refill dispenser
CLASSROOM/SEMINAR (RAC)	Exterior wall in close proximity	Inspect Daily, Service As Required	Replace cartridge/refill dispenser
ELEVATORS	Exterior wall in close proximity	Inspect Daily, Service As Required	Replace cartridge/refill dispenser

To find out where there is a hand sanitization station near you, please visit: www.yorku.ca/facilities/our-services/property-management/custodial-services

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Sink (must be accessible)	Five Times Weekly	Sink is cleaned if empty; cups/dishes are not cleaned or removed
Service waste / recycling containers / organics	Five Times Weekly	Removal of waste; container lids cleaned as required
Spot clean walls and doors	Service Request Submission	Removal of visible spots / marks on walls up to 3 meters
Sweep or dust-mop floors	Five Times Weekly	All accessible flooring to be free of dust /debris
Wet mop floors	Five Times Weekly	Main floor cleaned; no movement of appliances (ie. fridge, water coolers);

Note: No service provided to appliances, including: refrigerators, microwaves, water coolers/dispensers, beverage stations, etc.

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Empty glass bin containers	Inspect Daily, Service As Required	User to place full glass bin to corridor
Service waste / recycling containers	Five Times Weekly	Removal of waste from room containers; container lids cleaned as required; Lab station waste container to be emptied by lab user
Sweep or dust-mop floors	Weekly	Accessible floor with no obstructions ie. lab equipment
Wet mop floors	Weekly	Main walking path of floor cleaned; baseboards not cleaned

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Replace Lamps as per Departmental Standard Operating Procedure	Monthly	Lamps are replaced to 3 meters height within 5 working days; Electrical repairs forwarded to Maintenance

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Re-configure furniture	Weekly	Chairs reconfigured to the room set configuration
Service waste / recycling containers	Five Times Weekly	Removal of waste; container lids cleaned as required
Sweep or dust-mop floors	Weekly	Accessible floor with no obstructions ie. portable book shelves, study carrols
Vacuum carpet	Monthly	Vacuum accessible carpet with minor chair movement only; baseboard , cornors not included;
Wet mop floors	Weekly	Main walking path of floor cleaned
Wet wipe accessible flat surfaces	Service Request Submission	Wiping of accessible surfaces to 3 meters

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Lockers and Benches	Five Times Weekly	Lockers doors and bench surfaces free of marks
Disinfect / wipe benches	Five Times Weekly	Apply disinefectant and wipe down bench surfaces
Service waste recycling containers	Inspect Daily, Service As Required	Removal of waste;
Sweep or dust-mop floors	Five Times Weekly	Accessible floor with no obstructions
Wet-mop and/or auto-scrub floors	Five Times Weekly	Main walking path of floor cleaned; baseboards not cleaned

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Spot Clean door glass	Weekly	Cleaning of glass touch points only
Spot Vaccum Walk Off Mats	Weekly	Removal of noticeable debris
Vacuum Walk-Off Mats	Monthly	Vacuum of entrire matting

To view the Office Cleaning Schedule, please visit the link below:

Office Care Schedule

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Project Clean Carpet/Floors	Yearly Inspection of Space	Task identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Service Waste/ Recycling Containers	As per Zero Waste Program	Occupant to deposit personal deskside waste/recycling into local communal recycling stations; communal recycling stations inspected daily and serviced as required
Sweep or dust-mop floors	Monthly	All accessible flooring with no movement of items
Vacuum accessible carpet areas	Monthly (refer to Vacuuming Schedule for your area/building)	Vacuum accessible carpet / walking paths only; baseboard , corners not included
Wet mop floors	Monthly	Accessible floor mopped; no baseboards; no movement of furniture or under desk area where wires etc.
Wet wipe accessible flat surfaces	Monthly	Wiping of surfaces that are open without any obstruction; shelving not included

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Remove posters on public bulletin boards as per University Postering Guidelines	Bi-Weekly	Removal of posters as per YU Postering Guidelines

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Water Fountains/hydration stations	Five Times Weekly	Spout, surfaces are disinfected
Disinfect / wipe door handles, push plates, opening switches	Five Times Weekly	Spray / Wiping of surfaces
Hand Sanitizer	Inspect Daily, Service As Required	Replace cartridge; refill container
Project Clean Carpet/Floors	Yearly Inspection of Space	Task identification based on Inspection findings: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Service Waste/ Recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required
Spot Clean walls and doors	Project Basis Only	Removal of visible spots / marks on walls up to 2 meters
Sweep or dust-mop floors	Weekly	All accessible flooring to be free of dust /debris
Wet mop / machine wash floors	Twice Weekly	Main walking path of floor cleaned; baseboards not cleaned
Vacuum carpet	Monthly	Vacuum accessible carpet / walking pathes only; baseboard , cornors not included

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Drains	Five Times Weekly	Removal of surface debris; drain cap is not removed
Power Wash Walls	Weekly	Power wash walls and shower fixtures
Service waste recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Drains	Five Times Weekly	Removal of surface debris; drain cap is not removed
Power Wash Walls	Monthly	Power wash walls and shower fixtures
Service waste recycling containers	Inspect Daily, Service As Required	Removal of waste; container lids cleaned as required

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Dust accessible flat surfaces	Project Basis Only	Wiping of surfaces that are open without any obstruction up to 3 meters
Sweep or dust-mop stairs and landings	Inspect Weekly, Service As Required	Main walking path of floor/stair surface cleaned
Wet mop stairs	Weekly	Stairs clear of stains

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Clean Mirrors	Five Times Weekly	Marks, smudges removed
Clean Wash Bowls	Five Times Weekly	Sinks free of debris and stains
Clean/Disinfect Toilet Bowls	Five Times Weekly	Toilets free of marks/debris/stains; chrome handle cleaned
Clean/Disinfect Urinals	Five Times Weekly	Uninals free of debris; chrome handle cleaned
Disinfect: Partition & Door handles; hand dryers; main door handle & push plate	Five Times Weekly	Spray/Wiping surfaces; Visible marks/stains removed
Empty waste / recycling containers	Five Times Weekly	Removal of waste; container lids cleaned as required
Restock hand soap and paper products	Five Times Weekly	Supplies replenished
Spot clean walls and doors	Monthly	Visible marks/stains removed up to 2 meters
Sweep or dust-mop floors	Five Times Weekly	All accessible flooring to be free of dust /debris
Wet-mop floors	Five Times Weekly	Main floor cleaned; baseboards cleaned

WASHROOM REFRESH: Monitoring/re-fresh twice daily; Main floor high-use public washrooms

CLEANING ACTIVITY	FREQUENCY	DESCRIPTION OF TASK
Exterior Window Washing	5 year cycle	Water and Brush used on exterior windows; No Scraping of windows; Performed by outside window washing Contractor and subject to window accessibility and building anchor inspection
Interior Window Washing	Service Request Submission	Service Request submission: Windows are cleaned to 3 meters; windows and ledges are free of any obstructions; Note: based on window location, window washing Contrcator may be used quote can be supplied

FREQUENCY LEGEND:

NOTE: Task frequencies may be altered due to unscheduled operational changes.

Five Times Weekly	Monday -Friday
Twice Weekly	Two times per week
Weekly	Once per week
BiWeekly	Once per every two (2) week period
Monthly	Once per calendar month
Quarterly	Once per three (3) calendar months
Semi-Anuually	Once over six (6) calendar months
Yearly	Once per each calendar year
As Required	As noticed or required to be serviced