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
Below are different ways for you to find answers to your questions:
Find your FAQ using the search field or tags:
Find your FAQ in our Top 10 list:
Find your FAQ by category:
- Can I get or give access to a shared printer?
- I would like to dispose of old equipment. How do I do this?
- My computer or monitor will not turn on. Suggestions?
- I would like to move my computer or other technology but it is locked to the desk. Can you please unlock it?
- How can I get a second monitor, a new keyboard or mouse, or some speakers?
- Where is my computer’s service tag?
- My computer is too slow. Can it be made faster?
- How do I add or change the keyboard layout?
- My workstation’s hard drive is full. How can I free up space on it?
No items found
No items found
- My Moodle/eClass course has disappeared. Where did it go?
- I cannot see my Moodle/eClass course. How do I gain access?
- I am a professor and I am using Moodle/eClass. How do I set the number of assignment submission attempts?
- I’m logging into Moodle/eClass and I am stuck on the profile updating page. How do I get to my courses?
- I would like to have my Moodle/eClass courses deleted. How can I do that?
- I would like to manually enroll a user to my eClass. How is this done?
- How do I back up and/or restore a course in eClass or Moodle?
- How can I easily access my courses on central Moodle?
- How do I create my course on Moodle / Eclass and import from a previous term or session? – Requesting and Importing a Course on Eclass
- My students tell me that they cannot see my course on Eclass, how do I make it available to them?
- How do I see what my students see in Moodle/Eclass?
- I am a faculty member, how do I activate or edit my online Glendon Faculty Profile?
- I have a student who requires accomodation to her online test. I need to add 100% extra time to her exam. How do I go about setting up her exam on eclass?
- How to I add Zoom to eClass/Moodle
- eClass / Moodle – how do I integrate Turnitin into my Moodle course?
- I would like to know how to add an activity such as an assignment , file, page, or link to my Moodle site. How do I do this?
- How do I add the Moodle app to my smartphone?
- I would like to import specific items into my current course. Can you explain the steps to me?
- I would like to add Quickmail to my Moodle course. How can I do this?
- How do I make the Moodle / eClass gradebook visible to students?
- How do I import Quiz Questions to Moodle from a word processor?
- I am auditing a class, how do I get access to Moodle and online materials?
- How do I find my course’s URL on Moodle or on Eclass?
- Why do I have suspended students in my Moodle participant list at YorkU?
- My professor has asked me to upload a picture of my written assignment in PDF format. How do I do that?
- How do I add the Moodle app to my smartphone?
- How do I install Office 365 on my computer?
- How do I activate my free Office 365 suite?
- How do I install Microsoft Teams on my desktop?
- I am a staff or faculty member and I would like to add more software to my Glendon-managed machine. How can I do this?
- Can I access PDF Software to Edit PDFs from home?
No items found
- I am a staff/faculty member and I would like to add a device to the network. How can I do this?
- How do I connect to wifi?
- I’m having connection issues in my residence room. How can I solve this issue?
- I am having trouble connecting a specific device to the wireless network . Can you help me?
- I cannot connect to AirYorkPLUS on my Android Device
- I cannot connect to AirYorkPLUS – General Troubleshooting
- I cannot connect to AirYorkPLUS on my Mac
- I cannot connect to AirYorkPLUS on my iOS Device
- I cannot connect to AirYorkPLUS on my Windows Device
- I am a residence student and I would like to get my gaming console/smart TV/other device connected to the network. How can I do this?
- I want to have a website for my project/department/event. How can I get one?
- I want to do something in WordPress, but I’m stuck. Where can I get help?
- I don’t know how to do something in WPBakery. Where can I get help?
- Where can I request to get WordPress training?
- Where can I request to get WPBakery training?
- I want a form for my website. How can I get one?
- Can I get help on my MachForm?
- I currently use a MachForm. Is there a way to get a Gravity Form instead?
- I’m working on a Gravity Form, but I’m stuck. Where can I get help?
- I want access to a website to make updates. How can I get access?
- I would like to add events on the main Glendon Events Calendar. How can I get permission to do this?
- I would like someone on my team to be a Glendon Event Creator to add events to the main Glendon Events Calendar. How can they get access?
- I’m trying to add an event but I can’t see my Timely calendar anymore. What should I do?
- I’m not receiving email notifications from Gravity Forms submissions. What can I do?
- Why am I not receiving notifications for my WordPress forms?
- I want to add an event to my Timely calendar but it says “Activate”. What can I do?
- How do I log into a placement/assessment test?
- I need to give someone access to my website. Whom do I contact about this?
Still need more help? Contact us below:
By Email:
ithelp@glendon.yorku.ca
By Phone:
416-736-2100 ext 66700