EMERGENCY REPAIRS
For urgent repair requests during office hours, contact Housing & Conference Services at 416-736-5152. After-hours or weekend emergencies, such as major floods, broken windows or doors, loss of heating or cooling, or loss of water, should be reported to Security Services at 416-650-8000. Students in undergraduate residence can also reach out to their don on duty. For non-emergency repairs, housing operations will respond promptly during regular hours in priority sequence.
Submit an Online Maintenance Request
Maintenance requests are addressed based on the priority and urgency of the repair, during our regular hours of operations. Only the resident/leaseholder can submit maintenance requests.
Normal repair hours are Monday to Friday 9:00 am to 4:00 pm excluding statutory holidays. Please note hours are 9:00 a.m. to 3:00 p.m. on Fridays during the summer months. We will normally respond to your request within three business days but repairs may take longer during peak move-in/out periods. Repairs that require the assistance of a licensed tradesperson or outside contractor will take longer to complete.
Residence Entry Authorization
Housing Services repair staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to emergency repairs. Where repair persons are not permitted access into a room, area or suite to complete the requested repair, the resident will be required to resubmit their maintenance request. Repair work cannot be scheduled.
Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).
Experiencing internet issues?
Check the UIT Service Status page to see if there is an outage. If you are still experiencing issues, submit a wireless problem reporting form.
York Apartments residents
For a light bulb replacement please schedule a visit to the Housing Office. Please bring the burnt out light bulb for replacement.
Contact us
If you have any questions, please do not hesitate to contact us at housing_support@yorku.ca
Privacy: Personal information in connection with this form is collected under the authority of The York University Act, 1965 and will be used for the administration of residence services including repairs, maintenance and other related or consistent purposes. Relevant information and emergency contact information will be shared with residence and other University staff for emergency management purposes. If you have any questions about the collection, use or disclosure of personal information by York University, please contact Housing Services at yorkapts@yorku.ca (York Apartments) or undergradres@yorku.ca (undergraduate residence).
Note: Housing Services strives to ensure the completeness and accuracy of information contained on this website, however, we reserve the right to change any of the information at any time without notice.