Keele Campus Maintenance Requests | Housing & Conference Services

EMERGENCY MAINTENANCE

Emergency maintenance concerns include major floods, broken windows or doors, loss of heating (less than 21°C), or loss of water etc.

If you are experiencing an emergency maintenance concern, submit an online maintenance request first, and follow-up right away with a call to:

Housing & Conference Services at 416-736-5152 - Mon-Fri 8:30am-4:30pm
Security Services at 416-650-8000 - After hours and weekends

Students in undergraduate residence can also reach out to their Don on Duty. For non-emergency repairs, housing operations will respond promptly during regular hours in priority sequence.

Submit an Online Maintenance Request

Maintenance requests are addressed based on the priority and urgency of the repair, during our regular hours of operations. Only the resident/leaseholder can submit maintenance requests.

Normal repair hours are Monday to Friday 9:00 am to 4:00 pm excluding statutory holidays. Please note hours are 9:00 a.m. to 3:00 p.m. on Fridays during the summer months. We will normally respond to your request within three business days but repairs may take longer during peak move-in/out periods. Repairs that require the assistance of a licensed tradesperson or outside contractor will take longer to complete.

Step 1: Log into the housing services portal and click on the 'maintenance' tab.

Step 2: Select the type of request you would like to submit from the toggle at the top of the page:

'Room requests' - requests for your actual room space/apartment unit.
'Shared space requests' - requests for shared spaces within Undergraduate suite-style residences, i.e. an issue in the kitchen of a Pond suite or the living room in a Calumet suite.
'Public space requests' - requests for public spaces within your residence, i.e. a lightbulb out in a hallway, public bathroom or common room/area.

Step 3: To start a new repair request, select 'new job' and then choose the appropriate space for the repair. Make sure the space is highlighted (click on it if it isn't automatically highlighted). Once the space is selected, click 'continue.'

Step 4: Select the category and then the item that needs to be repaired, both fields are required.

Step 5: Enter the details of the issue in the description, please be as specific as possible.
For example: When reporting a washer, dryer or elevator breakdown, please identify which one, i.e. dryer in G house laundry room. When requesting light bulb replacement in your room, please indicate whether the bulb is needed for reading lamp, desk or main light.

Step 6: Residents have the option to enter information about the cause of the issue. This field is not mandatory but can assist Housing & Conference Services investigate any potential damage charges.

Step 7: York Apartments residents must check off that by entering the maintenance request they agree to allow housing services staff members/housing authorized service contractors (if applicable) to enter their unit to conduct repairs/services.

If you have any pets in your unit please let us know and make sure to secure your pet before providing access.

Step 8: Once complete, submit your request by clicking 'save & continue.'

Residents can view status updates in the portal by selecting 'view'.

Submit request

Residence Entry Authorization

Housing Services repair staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to emergency repairs. Where repair persons are not permitted access into a room, area or suite to complete the requested repair, the resident will be required to resubmit their maintenance request. Repair work cannot be scheduled.

Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).

Experiencing internet issues?
Check the UIT Service Status page to see if there is an outage. If you are still experiencing issues, submit a wireless problem reporting form.

York Apartments residents
For a light bulb replacement please schedule a visit to the Housing Office. Please bring the burnt out light bulb for replacement.

Contact us
If you have any questions, please do not hesitate to contact us at housing_support@yorku.ca

Privacy: Personal information in connection with this form is collected under the authority of The York University Act, 1965 and will be used for the administration of residence services including repairs, maintenance and other related or consistent purposes. Relevant information and emergency contact information will be shared with residence and other University staff for emergency management purposes. If you have any questions about the collection, use or disclosure of personal information by York University, please contact Housing Services at yorkapts@yorku.ca (York Apartments) or undergradres@yorku.ca (undergraduate residence).

Note: Housing Services strives to ensure the completeness and accuracy of information contained on this website, however, we reserve the right to change any of the information at any time without notice.