Payroll Transformation Project Lead, City of Toronto
Graduate Program in Public Policy, Administration & Law, Master of Public Policy, Administration and Law (MPPAL) 2020
Public Administration, Bachelor of Public Administration (BPA) 2014

Tell prospective students a bit about the work you do?

In my current role I am the intermediary between the nine divisions my Unit supports and Corporate Services (Human Resources, Payroll, IT) in payroll, HR, and administrative matters. My main goal is to ensure that the nine divisions we support are successfully and comfortably transitioned through the City's Enterprise Change Management Iniative to transform, modernize and innovate current processes in payroll, HR and administration.

We document all current 'as-is' processes and propose future 'to-be' processes. Once this is completed, we train all staff affected and provide them with necessary information to establish roles and responsibilities. We then perform pilot projects and test the systems to ensure that end users are satisfied with the product while eliminating possible audit risks in areas of payroll, labour relations, employment legislation and HR best practices. Once all of the steps are completed, we evaluate the project to develop "lessons learned" for the next project.

Tell prospective students a bit about how your studies at York helped you to get where you are today.

The Bachelor of Public Administration is a multi-disciplinary program that encourages future public servants to tackle issues from a wide range of disciplines. This program prepares you when entering the workforce by giving you the resources and tools to implement government programs and develop policies. I firmly believe that the training received and skills gained helped me advance my career by 10 years.

This program gives students real-life experiences and forces them to think outside the box when solving some of the most difficult cases in public service history. These skills are crucial as the public service continues to innovate and transform the ways they impact service delivery to the public while maintaining high levels of transparency and accountability.