The Service Excellence Program was established in 2020 as part of York’s ongoing service transformation efforts. To achieve its goal of making routine administrative processes and tasks simpler and faster, the program employed business transformation and evidence-based methodologies to improve service delivery and community experience.
The Service Excellence Program is currently wrapping up its ongoing projects and transitioning future work to departments, including Finance, HR and the University Service Centre (USC). Read more about the future of service excellence here.
Better service
Process improvements and modernized systems enable access to consistently high-quality services, faster.
Time for what matters
Streamlined operations reduce duplication and empower staff to work more efficiently and effectively.
Clear career paths
Clear pre-rated job summary templates reinforce equity, diversity and inclusion principles and support career progress for York staff.
Living well together
Structural improvements foster a culture of service excellence across the University, improving the experience of staff and students alike.