Important update on refunds issued through Convera GlobalPay
As of April 12, 2024, a new streamlined process will be in place for refunding international students. Approved refunds will be processed directly through Convera GlobalPay to accounts issuing payments or accounts selected by students, such as wire payments.
Streamlined service level agreements available to community for finance and human resource services
In keeping with York’s mandate to improve service delivery, the Service Excellence Program has been working with Budgets and Asset Management (BAM), Financial Services, Human Resources (HR), the University Services Centre (USC) and partners to create streamlined Service Level Agreements (SLAs) that outline timelines for when certain HR and financial services will be provided.
The University Services Centre (USC) launches new process for making non-catalogue purchases using Sm@rtBuy
The University Services Centre (USC) is announcing the launch of an online process that will simplify the community’s experience with making non-catalogue purchases using Sm@rtBuy. Developed in collaboration with the Service Excellence Program (SEP), this new process will reduce the amount of time it takes for purchases to be processed, while giving users better visibility into the status of their purchase order requests.
University Services Centre launches new Halo enhancements for Contact Centre, Pension and Benefits, Payroll and Records teams
Some of the benefits of these new enhancements include improved service delivery and faster response times for all pension & benefits and purchase requisition inquiries. A smoother standardized process with valuable analytics will also allow community members to assess service delivery for their short and long-term business needs.
Service Excellence Program now led by team at York
After a key partnership with an external vendor came to an end in summer 2023, the responsibility for business transformation at the university transitioned to a team at York. This transition will allow members of the community to get to know the Service Excellence Program team and contribute to this process.
York continues to uphold vision for service excellence
Effective Feb. 1, 2023, SEP’s Program Management Office (PMO) shifted from the Office of the VPFA (OVPFA) to the Provost’s Office. The work of the PMO will continue in collaboration with the University Services Centre (USC), and service provider departments in all divisions and the program’s current Executive Sponsors will also remain the same.
A simplified process for non-purchase order invoices
SEP was proud to launch a new, streamlined process for nonpurchase order (non-PO) invoices across York University on May 24, 2022 . This new process eliminates the responsibility for purchasers to complete a paper-based requisition form, and instead requires vendors to send all invoices directly to Accounts Payable (AP) for processing in Sm@rtBuy
It will soon be simpler and faster to access services at York
Tomorrow, the University Services Centre (USC) will be launching a new website and telephone line to make accessing information and services simpler and faster. Among many benefits, these new platforms will increase consistency in services and information, streamline the user experience and provide greater transparency of timelines.