Service Advisory

Please share the following with your teams.

Please be aware this update only affects those using the SAP Concur Mobile app and will not impact users accessing Concur via browser.  Also note that this is different than the existing Duo (2FA) steps used when logging in with Passport York.

On October 18, 2023, two-factor authentication (2FA) will be implemented for the SAP Concur Mobile App. After this date, users logging into Concur via the mobile app will be prompted to enroll in 2FA. Please ensure you set up 2FA between October 18, 2023 and November 15, 2023.

After November 15, 2023, those who didn't set up 2FA during the sign-in process will need to set up 2FA via a link sent to their email. If no valid email address has been entered, users must contact the Concur administrator at concur_support@yorku.ca.

Attached are the instructions for setting up 2FA.

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

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