Service Advisory - CAS server maintenance (PeopleSoft HR and PeopleSoft Financial) - Friday November 22, 2024 5:00 p.m. - 5:30 p.m.

Service Advisory

Please share the following with your teams.

Service Maintenance:

Maintenance will be performed on the CAS server which is used for authentication on various systems at York (including PeopleSoft HR and PeopleSoft Financial)

Maintenance window:

Start Date/Time: Friday November 22, 2024 5:00 p.m.

End Date/Time:  Friday November 22, 2024 5:30 p.m. 

Impact/Details:

• Users will not be able to login to PeopleSoft HR or PeopleSoft Financials during the maintenance window
• Scheduled jobs will not be impacted

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

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Service Advisory

Please share the following with your teams.

Update:

If you are having problems with MyApps, teams are suggesting to clear the browser cache. 

Please refer to the following articles on how to, depending on your web browser:

• https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
• https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
• https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
• https://support.apple.com/en-ca/105082

We continue to explore a fix.

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

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This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

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Service Degradation

Please share the following with your teams.

Service Degradation:

MyApps - Remote Delivery service component

Time:

Start: Tuesday August 6, 2024 8:55 a.m.

End: Ongoing

Impact/Details:

• Teams continue to investigate reports from certain clients having trouble to launch applications remotely, i.e. with the 'Launch Remote' option.
• We are gathering client configuration specifics to help better understand root cause and corrective action.

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

This email is viewed best in Microsoft Outlook for web