Audio Visual Support Services (AVSS) at UIT facilitate the production and management of audio visual services in classrooms, meeting rooms, and event spaces. The Classroom Operations team at University Services Centre (USC) provide in-classroom support.
**Please note if you are looking to get a quote for a new AV system in a non-RAC space, please submit a ticket to askit@yorku.ca.
Featured Services
Overview:
York courses in equipped rooms have free use of the technology that is installed. Courses in un-equipped rooms are charged may be charged small fees. Special requests, recordings or operators are also charged back to your department.
How do I access it?
It is recommended that faculty have a short training session before the term starts if they are unfamiliar with the operation of the classroom. Faculty or their admin staff should put in a request for demonstration (a 5 minute instruction) via http://ceo.yorku.ca.
The prices apply to our regular operating hours Monday to Thursday 8:00 AM to 10:00 PM, Friday 8:00 AM to 7:00 PM and Saturday 8:00 AM to 3:00 PM. For any questions or concerns about the pricing that you see in this page, please email askit@yorku.ca for clarification.
Video
Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
---|---|---|
VHS Playback | Free | $10.00 |
DVD Playback | Free | $10.00 |
Computer
Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
---|---|---|
PC – UIT PC + Projector | $8.00 | $20.00 |
PC – Instructor’s PC+ Projector | $8.00 | $20.00 |
Mac – Instructor’s Mac + Projector | $8.00 | $20.00 |
Audio Visual Projectors
Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
---|---|---|
Overhead Projector | Free | $10.00 |
Carousel Slide Projector | Free | $10.00 |
Audio
Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
---|---|---|
Neck Microphone | Free | $5.00 |
Small PA System | Free | $10.00 |
Large Public Address System | $25.00 | $30.00 |
Microphones for PA or Recording | $5.00 | $5.00 |
Operator (PA or Recording) | See below (*) | See below (*) |
Miscellaneous
Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
---|---|---|
Screen | Free | $10.00 |
Demo (5 minutes of basic instructions) | See (**) | $20.00 |
Nat Taylor Cinema | Free | $20.00 |
Price Family Cinema | $50.00 | $60.00 |
Webcam Conference | $10.00 | Quote |
Late Order Surcharge (i.e. orders not placed 5 business days in advance) | $10.00 | $10.00 |
(*)
- If a full time staff operator is requested during regular business hours then there will be a full time Labour charge of $30/hr.
- If a full time staff operator is requested outside of regular business hours then it’s Overtime Labour at $45/hr.
- If an operator is requested and not specifically a FT staff member, then we may provide a part time staff operator at the rate of $15/hr.
- Pickups and setups outside of hours of operation are subject to an additional labour charge; if you have any further questions or inquires please contact askit@yorku.ca
(**)
- Note that the first Demo is free, but the second and further subsequent Demonstrations will be charged $20 each.
- A $10 charge will be applied for late CEO orders ( i.e. orders not placed 5 business days in advance) .
Overview:
A Hyflex classroom is equipped with technology that enables remote students to seamlessly participate in a course that is delivered on campus. The technology installed in the classrooms ensures the two-way engagement of all participants.
If you are teaching in a Hyflex space and require assistance, please contact us.
How to Access it:
All centrally allocated rooms (RAC) are booked by the Registrar’s office. If you would like to use one of the rooms listed on this page (or any other RAC rooms) please contact the Registrar’s office at adhocs@yorku.ca.
Overview:
Digital Signage refers to the unified platform to display electronic content such as webpages, videos and text messages to public digital displays on campus.
Digital displays are installed at various public places along building hallways, building entrances, service desks, student residences and entrances of York managed apartments.
By default, digital displays will show standard community messages from the service functional lead.
Service Features:
- Create webpage content with WordPress
- Publish static or dynamic content to digital displays
- Define content sequence and schedules
- Display content from social platforms
- Broadcast to a single or multiple displays based on location(s)
- Manage device controls remotely
- Monitor devices and automatically notify hardware issues
- CSD mass notification to many displays, typically installed in primary entrances of all academic and administrative buildings on campus, student residences and York managed apartments
![Service features chart](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/image1_standard-features.png)
Standard community messaging
![Standrad community messaging](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/Image-2_screensample.png)
SHOW
ALL Visible content and their respective Zones
ZONE
Defined regions where Content is pushed out to
LOCKED (Cannot be edited) – Zone #0 – York U / Location / Date / Weather
UNLOCKED/DELEGATED (Fully Editable) – Zones 1 & 2
Who Can Use This Service*
Faculties and Departments
How to Request This Service*
Complete and submit service request form
Service Catalog Category*
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/image3_Service_catalogue_category-1.png)
Hours of Services*
24 x 7
Maintenance Window*
4th Thursday of the month, 6:00am – 8:00am
Service Contact Point (End-User) *
Email: askit@yorku.ca
Service Contact Point (Internal) *
Workgroup Technology Services, UIT
Support Tiers (if applicable)*
Full, Local, Basic: Standard business hours
Service Roles & Responsibilities*
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/image4_Service_roles-responsibilities.png)
Service Integrations and Inter-dependencies*
- Service authentication: Active Directory LDAPS
- CSD mass notification: AppArmor
- Web service: WordPress
Support Details*
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/Image5_support-details.png)
Supporting Services and Functions
Vendor support:
Hero Technologies
2375 Brimley Road, #757
Toronto ON M1S 3L6
Licensing Models and Availability
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/Image6_licensing_models.png)
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/Image7_hardware_costs.png)
![](https://www.yorku.ca/uit/wp-content/uploads/sites/300/2023/04/Image7_network_costs.png)
Associated Documents
- Service request form – Digital Signage
Overview:
In order to better serve the York University community, the UIT Service Desk is making technical equipment available to all eligible York faculty and staff using their library card in line with our lending policy.
Available Tech:
Webcam Kit: (**Please note this is only for faculty members that are currently teaching classes)
- The priority is only for full time faculty members and instructors that are currently teaching classes
- Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
- Students and part time employees of the university will not be able to borrow this item
- You will be asked to provide your YUcard upon arrival
- You will be asked to complete a form upon arrival with your personal information for the loan
- The form will require you to provide your departmental budget number (only charged in the event of damage)
USB Mic: (**Please note this is only for faculty members that are currently teaching classes)
- The priority is only for full time faculty members and instructors that are currently teaching classes
- Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
- Students and part time employees of the university will not be able to borrow this item
- You will be asked to provide your YUcard upon arrival
- You will be asked to complete a form upon arrival with your personal information for the loan
- The form will require you to provide your departmental budget number (only charged in the even of damage)
Look up your classroom to determine if you may need a microphone loan to use Panopto or Zoom>>
How do I Access It?
Pick-up and return is done at the Service Desk in the Steacie Building main hallway at room 107C.
Please see our location and hours of operation here.
Overview:
UIT builds and services technology in meeting rooms and event spaces.
How do I Access It?
Meeting rooms are owned by various departments and need to be booked directly through them. If you want to build out a new audio visual system, update existing technology, or for any maintenance request, please send your request to askit@yorku.ca.
Frequently Asked Questions
Classroom Technology FAQs
Hyflex Classrooms FAQs
![](/wp-content/plugins/yu-blockpatterns/img/learnmore.png)
Learn More
Not finding what you are looking for or need technical assistance? We are here to support you!