Our IT support services are decentralized, meaning each faculty has its own dedicated IT support team. These local IT groups are your go-to for classroom and general support. Please contact your faculty's IT support to get the quickest and most effective help.
If your faculty doesn't have its own IT support or if we handle your faculty's IT needs, reach us directly using the details below. We're here to help!
Find your local IT support team
Holiday Closure Notice
Please be advised that Helpdesk services will be closed during the University’s holiday closure period. This includes walk-ups, online chats, phone support, and email/ticket services.
Closure Details:
- Holiday Period: Tuesday, December 24, 2024, to Wednesday, January 1, 2025
- Regular operations will resume on Thursday, January 2, 2025.
Front Desk Early Closure:
- Monday, December 23, 2024: The UIT Front Desk will close early, at 6:00 PM instead of the usual 9:00 PM.
We wish everyone a safe and happy holiday season! ✨🌟
Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building
Sunday: Closed
Monday: 8:30AM to 9:00PM
Tuesday: 8:30AM to 9:00PM
Wednesday: 8:30AM to 9:00PM
Thursday: 8:30AM to 9:00PM
Friday: 8:30AM to 9:00PM
Saturday: Closed
Location: Scott Library on the main floor to the left of the AskUs/Circulation desk
Sunday: Closed
Monday: 12:00PM to 6:00PM
Tuesday: 12:00PM to 6:00PM
Wednesday: 12:00PM to 6:00PM
Thursday: 12:00PM to 6:00PM
Friday: 12:00PM to 6:00PM
Saturday: Closed
Live Chat
(Live Chat Button can be found on your right-hand side)
Use this chat for general inquiries such as identity management (Passport York), Duo 2FA, email, wireless services (AirYorkPlus, VPN), Office 365, printing, in-class technology and security.
Hours of operation:
Monday to Friday from 8:30AM to 4:30PM
Phone Number: 416-736-5800
Hours and days of operation:
- Students and Alumni Support: Monday to Friday, 8:30 AM to 6:00 PM
- Classroom Support: Monday to Friday, 8:30 AM to 9:00 PM
- Faculty and Staff Support: Monday to Friday, 8:30 AM to 9:00 PM
Email Address: askit@yorku.ca
Hours and days of operation:
Although you can email us any time, our technicians respond to emails Monday to Friday, 8:30 AM to 9:00 PM
During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, technicians are also scheduled to work on emails Saturday and Sunday 8:00AM to 4:00PM
Faculty IT Service Desks provide primary support to end-users of their community
- Faculty of Liberal Arts and Professional Studies (LA&PS) - eServices Office
- Faculty of Education – Information Technology Services
- Faculty of Environmental Studies Computing Services
- Faculty of Graduate Studies
- Faculty of Health
- Faculty of Science
- AMPD Computing
- Glendon - Information Technology Services
- Lassonde School of Engineering
- Osgoode Hall Law School
- Schulich School of Business - Information Services & Technology
- Library and Computing Services - Facilities & Equipment