The prompt is a request for assistance with a specific technical problem, where you are seeking solutions from an IT expert. It outlines your expectation for clear and understandable advice tailored to individuals with varying levels of technical knowledge. The expert is expected to provide step-by-step solutions in a straightforward manner, using bullet points to enhance clarity while minimizing complex technical jargon unless necessary.
The prompt helps draft an email that you need to send to the university community about an unexpected IT system / service outage. Here is what it aims to achieve:
1. Informing the Community: It aims to inform the university community about the IT outage and the systems or services affected by it.
2. Providing Details: It requests specific details to be included in the email, such as the time and date when the outage began, the current status of the investigation, and efforts to restore services.
3. Assuring Stakeholders: It emphasizes assuring stakeholders that efforts are being made to resolve the issues and restore the system or service as soon as possible.
4. Contact Information: It includes contact information for further assistance