Service Advisory Please share the following with your teams. Service Advisory: Core network maintenance to improve network resilience Impact: -No outage is anticipated -This is a service advisory only Maintenance Window Date/Time: Friday April 28th 2023, starting at 6:00 a.m. and ending at 9:00 a.m. We thank you for your consideration and […]
Service Advisory Please share the following with your teams. Service Outage: YU-card service Date/Time Service Outage Identified: Monday April 17, 2023 9:54 a.m. Date/Time Service Restored: Monday April 17, 2023 5:29 p.m. What was Impacted: -PaperCut service -Bookstore Yu-card Payment Processing service -Other downstream integration services Action taken: UIT teams worked throughout […]
Service Advisory Please share the following with your technical teams. The SISDSS problem identified earlier this morning (regarding the overnight copy of production used for reporting and external interfaces) has now been resolved. We apologize for any inconvenience that may have been caused. Contact Client Services at askit@yorku.ca or 416 736 5800 […]
Service Advisory Please share the following with your technical teams. Please note that SISDSS (overnight copy of production used for reporting and external interfaces) is currently down. UIT teams are currently investigating. We apologize for any inconvenience that may be caused by this. Contact Client Services at askit@yorku.ca or 416 736 5800 […]
Service Advisory Please share the following with your teams. UIT will be performing a hardware upgrade for the Vari Hall network switch during the morning of Saturday April 29th. This upgrade will provide better overall speed and network performance for Vari Hall. There will be a 1 hour network outage during the maintenance […]
Service Advisory Please share the following with your teams. UIT has been working with the vendor for SmartBuy and it has been reported that system access has stabilized as of April 10, 2023 at 6:00 p.m. UIT and the vendor are continuing efforts to monitor and investigate. We apologize for any […]
Service Advisory Please share the following with your teams. The SmartBuy system is current experiencing issues and users cannot login. The vendor is working to identify and resolve this issue as soon as possible. As soon as new information becomes available, we will provide an update. We apologize for any inconvenience […]
Service Advisory Please share the following with your technical teams. UIT is confirming 1 of the 3 domain controllers servicing Active Directory domain and LDAPS services, was experiencing troubles yesterday, Wednesday April 5th starting at 2:53 p.m. The problematic domain controller, LFC.yorku.yorku.ca was rebooted this morning at 10:06 a.m. to clear […]
Service Advisory Please share the following with your teams. UIT is aware that some users were experiencing issues accessing Concur earlier today Wednesday April 5th, 2023. The vendor has reported that the issue has now been resolved though there may be some latency issues. We apologize for any inconvenience this may […]
Service Advisory Please share the following with your technical teams. UIT teams will be performing service maintenance to the Passport York service on Wednesday April 5th, starting at 6:00 a.m. and ending at 6:45 a.m. during the standard maintenance window period. We do not expect any service outage during the maintenance window. […]