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News

Service Advisory – SISDSS currently down

    Service Advisory   Please share the following with your technical teams. Please note that SISDSS (overnight copy of production used for reporting and external interfaces) is currently down.  UIT teams are currently investigating. We apologize for any inconvenience that may be caused by this. Contact Client Services at askit@yorku.ca or 416 736 5800 […]

Service Advisory – SmartBuy service stabilized

    Service Advisory   Please share the following with your teams. UIT has been working with the vendor for SmartBuy and it has been reported that system access has stabilized as of April 10, 2023 at 6:00 p.m.  UIT and the vendor are continuing efforts to monitor and investigate.   We apologize for any […]

Service Advisory – SmartBuy Issue

    Service Advisory   Please share the following with your teams. The SmartBuy system is current experiencing issues and users cannot login. The vendor is working to identify and resolve this issue as soon as possible. As soon as new information becomes available, we will provide an update.   We apologize for any inconvenience […]

Service Advisory – Central Active Directory Service Degradation resolved at 10:06 a.m. Thursday April 6th 2023

    Service Advisory   Please share the following with your technical teams. UIT is confirming 1 of the 3 domain controllers servicing Active Directory domain and LDAPS services, was experiencing troubles yesterday, Wednesday April 5th starting at 2:53 p.m.   The problematic domain controller, LFC.yorku.yorku.ca was rebooted this morning at 10:06 a.m. to clear […]

Service Advisory – Concur – Wednesday April 5th, 2023

    Service Advisory   Please share the following with your teams. UIT is aware that some users were experiencing issues accessing Concur earlier today Wednesday April 5th, 2023. The vendor has reported that the issue has now been resolved though there may be some latency issues.   We apologize for any inconvenience this may […]

Service Advisory – Central Endpoint Protection Service, scheduled maintenance Monday April 3, 2023 from 8:00 p.m. to 10:00 p.m.

    Service Advisory   Please share the following with your technical teams. Scheduled standard maintenance will take place on the Central Endpoint Protection Service with Trend Micro on Monday April 3rd, 2023 from 8:00 p.m. to 10:00 p.m.  The service maintenance is necessary to install critical patches from the vendor. Critical patches address known […]