Audio Visual Support Services (AVSS) at UIT facilitate the production and management of audio visual services in classrooms, meeting rooms, and event spaces. The Classroom Operations team at University Services Centre (USC) provide in-classroom support.
**Please note if you are looking to get a quote for a new AV system in a non-RAC space, please submit a ticket to askit@yorku.ca.
Featured Services
Overview:
York courses in equipped rooms have free use of the technology that is installed. Courses in un-equipped rooms are charged may be charged small fees. Special requests, recordings or operators are also charged back to your department.
How do I access it?
It is recommended that faculty have a short training session before the term starts if they are unfamiliar with the operation of the classroom. Faculty or their admin staff should put in a request for demonstration (a 5 minute instruction) via http://ceo.yorku.ca.
Learn more about the technology installed in learning spaces:
Personal devices and accessories can be used with existing Classroom Technology. Supported personal devices include Presentation Remotes with Laser Pointers, network cables, audio cables, and VGA cables.
Course instructors (or department admin assistants) can purchase personal devices and accessories via Sm@rtBuy.
Please note that we can only assist with supported personal devices. All other personal devices and accessories can only be supported as a best effort scenario. Please see below for a list of supported personal devices and accessories.
- Kensington Presenter Remote – Red Laser Presenter
- General Description: Basic presentation remote with two functions: presentation slide advancer, and basic red laser pointer. See details on the vendor’s site.
- Kensington Presenter Expert – Green laser with cursor control
- General Description: More advanced presentation remote with three functions: presentation slide advancer, cursor/mouse control, and green laser pointer (works better for lecture halls especially if you happen to be in a rear projection lecture hall). See details on the vendor’s site.
- Apple Adapter (for VGA)
- General Description: In order to connect your own Mac laptop to a classroom VGA connection (for video signal), an Apple adapter is needed. See example of Apple adapter (for VGA). For optimal performance we recommend that you obtain your adapters from a reputable computer store.
- Apple Adapter (for HDMI)
- General Description: In order to connect your own Mac laptop to an HDMI supported classroom (for video and audio signal), an Apple adapter is needed. See example of Apple adapter (for HDMI). For optimal performance we recommend that you obtain your adapters from a reputable computer store.
- HDMI to VGA Adapter
- General Description: In order to connect your own laptop (that has an HDMI port) to a VGA supported classroom (for video signal), an HDMI to VGA adapter is needed. See example of HDMI to VGA adapter. For optimal performance we recommend that you obtain your adapters from a reputable computer store.
- HDMI cable
- General Description: In order to connect your own laptop to a classroom HDMI connection, any common HDMI cable in good condition can work. An HDMI cable does the job of carrying both video and audio signals. See example of HDMI cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
- VGA cable
- General Description: In order to connect your own laptop to supported classrooms, any common VGA cable (with a male connector to male connector) in good condition can work. A VGA cable does the job of carrying the image signal from your laptop. See example of VGA cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
- Audio cable (3.5 mm connector)
- General Description: In tandem with the above mentioned VGA cable, in order to connect the sound on your own laptop to supported classrooms, any common audio cable (with a 3.5 mm male connector to male connector) in good condition can work. An audio cable does the job of carrying the audio signal from your laptop. See example of audio cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
- Network cable (RJ45 connector)
- General Description: In order to connect your own laptop to a classroom wired connection, any common network cable (with a RJ45 connector, CAT 5 or CAT 6) in good condition can work. See example of network cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
To request installation of a specific software please complete the software request form.
| Vendor | Software | version |
| Tracker Software | PDF X-Change Pro | 10.2 |
| Chrome | Enterprise Client – Latest stable channel update | |
| iClicker | iClicker | 6 |
| Microsoft | Edge | Enterprise Client – Latest stable channel update |
| Office 2021 | LTSC | |
| Defender for Endpoint | Enterprise | |
| Mozilla | Firefox | Letest extended support release (ESR) |
| Panopto | Panopto | Latest release |
| VideoLan | VLC Media player | Latest release |
| WinSCP | WinSCP | Latest release |
| Apps Anywhere | Apps Anywhere | Latest release |
| Zoom | Zoom | Latest release |
| LabStats | LabStats | 9.22 |
For classrooms that are not equipped with built-in technology, York faculty and instructors, and administrative staff can order equipment. Choose the ordering system for the location at which the equipment will be used:
Keele Campus: CEO-Deux – Classroom Equipment Ordering System>>
Glendon Campus: GEO-Deux – Glendon Classroom Equipment Ordering System>>
To facilitate staffing, coordinate delivery and ensure your request can be accommodated, all CEO orders are required to be in the system five business days before equipment is needed. Late orders may not be able to be accommodated, or may be subject to a late charge.
For student presentations, students should request the equipment through their instructor five business days before equipment is needed. Late orders may not be able to be accommodated, or may be subject to a late charge.
Note to academic users: Requests in CEO for the upcoming academic year (September 1 to August 31) can be made after 2nd week of August.
Seminar Rooms (rooms without a Crestron control system):
Lecture Halls and classrooms:
Legacy Rooms:
The prices apply to our regular operating hours Monday to Thursday 8:00 AM to 10:00 PM, Friday 8:00 AM to 7:00 PM and Saturday 8:00 AM to 3:00 PM. For any questions or concerns about the pricing that you see in this page, please email askit@yorku.ca for clarification.
Video
| Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
|---|---|---|
| VHS Playback | Free | $10.00 |
| DVD Playback | Free | $10.00 |
Computer
| Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
|---|---|---|
| PC – UIT PC + Projector | $8.00 | $20.00 |
| PC – Instructor’s PC+ Projector | $8.00 | $20.00 |
| Mac – Instructor’s Mac + Projector | $8.00 | $20.00 |
Audio Visual Projectors
| Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
|---|---|---|
| Overhead Projector | Free | $10.00 |
| Carousel Slide Projector | Free | $10.00 |
Audio
| Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
|---|---|---|
| Neck Microphone | Free | $5.00 |
| Small PA System | Free | $10.00 |
| Large Public Address System | $25.00 | $30.00 |
| Microphones for PA or Recording | $5.00 | $5.00 |
| Operator (PA or Recording) | See below (*) | See below (*) |
Miscellaneous
| Equipment / Services Delivered | Category 1 (Courses) | Category 2 (Non-course) |
|---|---|---|
| Screen | Free | $10.00 |
| Demo (5 minutes of basic instructions) | See (**) | $20.00 |
| Nat Taylor Cinema | Free | $20.00 |
| Price Family Cinema | $50.00 | $60.00 |
| Webcam Conference | $10.00 | Quote |
| Late Order Surcharge (i.e. orders not placed 5 business days in advance) | $10.00 | $10.00 |
(*)
- If a full time staff operator is requested during regular business hours then there will be a full time Labour charge of $30/hr.
- If a full time staff operator is requested outside of regular business hours then it’s Overtime Labour at $45/hr.
- If an operator is requested and not specifically a FT staff member, then we may provide a part time staff operator at the rate of $15/hr.
- Pickups and setups outside of hours of operation are subject to an additional labour charge; if you have any further questions or inquires please contact askit@yorku.ca
(**)
- Note that the first Demo is free, but the second and further subsequent Demonstrations will be charged $20 each.
- A $10 charge will be applied for late CEO orders ( i.e. orders not placed 5 business days in advance) .
Overview:
A Hyflex classroom is equipped with technology that enables remote students to seamlessly participate in a course that is delivered on campus. The technology installed in the classrooms ensures the two-way engagement of all participants.
If you are teaching in a Hyflex space and require assistance, please contact us.
Room is equipped with: a soundbar with an integrated microphone
Keele Campus Rooms
- McLaughlin College (MC): 101A
- Ross Building (R): N812, N814
- Vari Hall (VH) 1005, 1016, 1018, 1154, 1158, 2000, 2005, 2009, 2016
Room is equipped with: ceiling mounted auto tracking camera, audience ceiling microphones (where possible and denoted with an * below), teaching podium with two monitors, instructor wireless microphone, audio system to hear remote participants
Keele Campus
- Accolade West (ACW) 109
- Dahdaleh Building (DB) 0001*, 0005*, 0006*, 0007*, 0010*, 0014*, 0016*, 1004*, 1005*
- Health, Nursing and Environmental Studies (HNES) B10*, B11*
- Joan & Martin Goldfarb Centre for Fine Arts (CFA) 312
- Life Sciences Building: 103, 105, 106
- Ross Building (R) S104*, S105*, S156*, S501*, S536*
- Vanier College (VC) 135
- Vari Hall (VH) A, B, C, D
Glendon Campus
- York Hall (YH) A002*, A204*, A301*, A304*
Room is equipped with: ceiling mounted auto tracking camera, audience ceiling microphones, two large reference monitors at the back of the room, teaching podium with two monitors, instructor wireless microphone, audio system to hear remote participants
Keele Campus:
- Accolade East (ACE) 003, 005, 007, 009, 011, 013
- Accolade West (ACW) 003, 004, 005, 106
- Calumet College (CC) 106, 108, 211
- Life Sciences Building (LSB): 101, 107
- Vanier College (VC) 102, 105
Glendon Campus:
- York Hall (YH) A101, A102, A104, A201, A202, A302, 172, 247
1. Unlock the touch screen and cabinet using standard password
**Please note all Equipment for Remote Teaching is only accessible using the built in computer
2. Login in to the computer using your PPY credentials.
3. Open Zoom and login to your account (use SSO/PPY).
4. Setup your Zoom meeting (layout and content) and start meeting.
4. Press “broadcast” button along the top to enable the remote camera and microphone(s) and start your zoom meeting.
** Ensure the PC audio is selected under “audio select”
** Lapel mics (where equipped) are also connected to the Zoom call
1. Unlock the touch screen and cabinet using standard password
2. Use the built in computer:
3. Hold the desired PC screen then drag to desired display
4. Ensure to select PC audio under Audio select options
5. Turn on the computer in the cabinet
6. Login using your Passport York account
How to Access it:
All centrally allocated rooms (RAC) are booked by the Registrar’s office. If you would like to use one of the rooms listed on this page (or any other RAC rooms) please contact the Registrar’s office at adhocs@yorku.ca.
Overview:
Digital Signage refers to the unified platform to display electronic content such as webpages, videos and text messages to public digital displays on campus.
Digital displays are installed at various public places along building hallways, building entrances, service desks, student residences and entrances of York managed apartments.
By default, digital displays will show standard community messages from the service functional lead.
Service Features:
- Create webpage content with WordPress
- Publish static or dynamic content to digital displays
- Define content sequence and schedules
- Display content from social platforms
- Broadcast to a single or multiple displays based on location(s)
- Manage device controls remotely
- Monitor devices and automatically notify hardware issues
- CSD mass notification to many displays, typically installed in primary entrances of all academic and administrative buildings on campus, student residences and York managed apartments
Standard community messaging
SHOW
ALL Visible content and their respective Zones
ZONE
Defined regions where Content is pushed out to
LOCKED (Cannot be edited) – Zone #0 – York U / Location / Date / Weather
UNLOCKED/DELEGATED (Fully Editable) – Zones 1 & 2
Who Can Use This Service*
Faculties and Departments
How to Request This Service*
Complete and submit service request form
Service Catalog Category*
Hours of Services*
24 x 7
Maintenance Window*
4th Thursday of the month, 6:00am – 8:00am
Service Contact Point (End-User) *
Email: askit@yorku.ca
Service Contact Point (Internal) *
Workgroup Technology Services, UIT
Support Tiers (if applicable)*
Full, Local, Basic: Standard business hours
Service Roles & Responsibilities*
Service Integrations and Inter-dependencies*
- Service authentication: Active Directory LDAPS
- CSD mass notification: AppArmor
- Web service: WordPress
Support Details*
Supporting Services and Functions
Vendor support:
Hero Technologies
2375 Brimley Road, #757
Toronto ON M1S 3L6
Licensing Models and Availability
Associated Documents
- Service request form – Digital Signage
Overview:
In order to better serve the York University community, the UIT Service Desk is making technical equipment available to all eligible York faculty and staff using their library card in line with our lending policy.
Available Tech:
Webcam Kit: (**Please note this is only for faculty members that are currently teaching classes)
- The priority is only for full time faculty members and instructors that are currently teaching classes
- Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
- Students and part time employees of the university will not be able to borrow this item
- You will be asked to provide your YUcard upon arrival
- You will be asked to complete a form upon arrival with your personal information for the loan
- The form will require you to provide your departmental budget number (only charged in the event of damage)
USB Mic: (**Please note this is only for faculty members that are currently teaching classes)
- The priority is only for full time faculty members and instructors that are currently teaching classes
- Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
- Students and part time employees of the university will not be able to borrow this item
- You will be asked to provide your YUcard upon arrival
- You will be asked to complete a form upon arrival with your personal information for the loan
- The form will require you to provide your departmental budget number (only charged in the even of damage)
Look up your classroom to determine if you may need a microphone loan to use Panopto or Zoom>>
How do I Access It?
Pick-up and return is done at the Service Desk in the Steacie Building main hallway at room 107C.
Please see our location and hours of operation here.
Overview:
UIT builds and services technology in meeting rooms and event spaces.
How do I Access It?
Meeting rooms are owned by various departments and need to be booked directly through them. If you want to build out a new audio visual system, update existing technology, or for any maintenance request, please send your request to askit@yorku.ca.
Frequently Asked Questions
Classroom Technology FAQs
Hyflex Classrooms FAQs
Learn More
Not finding what you are looking for or need technical assistance? We are here to support you!