Faculty and Staff at York University have access to a variety of services.
To purchase a computer or peripheral, please click here>>
For more information on off-campus computing, please click here>>
Featured Services
Overview:
Desktop Services (UIT) at York University campus provides comprehensive technical support and solutions for the York community, ensuring seamless and secure operation of computers, tablets, printers, and classroom technology.
Overview:
University Information Technology (UIT) offers a unified Apple device management service with Jamf Cloud as the industry leader in Apple mobile device management (MDM).
UIT provides the service to manage University owned Apple devices. The service heavily relies on the University procurement platform in conjunction with the supplier https://smartbuy.info.yorku.ca/ and Apple School Manager (ASM).
Service Features
Core components of the Jamf Cloud service are:
- Single Sign-on with Passport York account.
- Automated device enrollment (zero-touch deployment).
- Manage device and software inventory.
- Manage Mac and iPad operating systems (current and the last major version).
- Manage software packages and updates.
- Apply security policies
Who is this service for?
Service is offered to all York University IT who manage and support Apple computers for academic and administrative purposes.
Service Cost
Service cost is $32 per device, per year.
How do I access it?
Submit appropriate service request form on ITSM service portal, askus.yorku.ca.
Service Catalog Category
End-Point Computing | End-Point Support
Hours of Support
Emergency escalation in the event of an unplanned service outage:
Standard business hours
Monday to Friday,
08:30am to 4:30pm
Contact USC Client Services
Email: askit@yorku.ca
Web: https://askus.yorku.ca/
Overview:
York University provides a series of computer labs for faculty and students to access computing resources and a variety of software in support of learning, personal creativity and research activities at York.
The drop-in computer labs are supported and managed by York’s University Information Technology (UIT) organization. In addition, individual Faculties provide “Teaching Labs” of varying seating capacities, for use in specific courses.
**Please note your Passport York username and password are required to use computers in the labs.
How do I access it?
Location:
83 York Boulevard (Keele Interactive Map)
136 Campus Walk (Keele Interactive Map)
Overview:
We strongly encourage Faculty to use MyApps, which is York University’s one-stop portal to remotely access the software you need.
Remote Lab Access is an accommodation to provide remote access to select computing lab facilities with course software that is not available on MyApps.
Requirements:
Authentication:
Authentication to the service requires a Passport York account.
Supported client operating systems:
- Mac OS X, 10.13 and higher
- Microsoft Windows 10 and higher
How do I access it?
Access to the computing lab facilities is restricted based on your Faculty affiliation.
List of available remote lab computers and Faculty affiliation are listed under FAQ #1.
- Install, Configure VPN Client and Connect to ‘VPNYork’
You must download the VPN client>>
- Install Microsoft Remote Desktop on your device: Client Download (Mac OS / Windows)>>
- Connect to a lab computer
- Select an available computer using the button above.
- Click the Connect button. A connect window will pop-up. Click the Download button.
- Open the file that was downloaded. You may be prompted with a security warning. Click Continue.
- When asked for your credentials, click more choices, and then click Use a different account. (You will not need to click more choices on Mac)
- In the username field, type yorku\ followed by your Passport York username (For example, yorku\janedoe), and then type your password in the next field.
- You will be prompted with another security warning. Click Yes. (Continue on Mac)
Overview:
To view our supported devices and peripherals please visit our UIT workstation standards price list.
**Please note this price list is refreshed quarterly with UIT’s recommended computer specifications as well as recommended accessories. While we strive to maintain accurate pricing, there may be times when vendors adjust their prices or alter product details without prior warning.
For any custom orders, please don’t hesitate to contact your support team directly by sending an email to askit@yorku.ca.
How do I access it?
Frequently Asked Questions
My York Computer FAQs
Computer Labs FAQs
WebPrint FAQs
Remote Labs FAQs
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