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Computer Services

Faculty and Staff at York University have access to a variety of services.

To purchase a computer or peripheral, please click here>>

For more information on off-campus computing, please click here>>

Featured Services

Overview:

Desktop Services (UIT) at York University campus provides comprehensive technical support and solutions for the York community, ensuring seamless and secure operation of computers, tablets, printers, and classroom technology. 

Services:

UIT Desktop Services helps ensure that York (UIT supported) devices are secured and managed according to Information Security standards and keeping your desktop environment secure using, but not limited to, the following Services:   

End User Support: Troubleshooting, software installations and solutions for tech issues. Remote Assistance is provided to troubleshoot issues, install software updates, and preform maintenance tasks without the need for physical presence.

Device Management: Procurement purchase, replacement and repairs for Windows and Mac systems. Classroom technology: Managing centralized classroom PCs.

Project-based support: Specialized support for various projects. We ensure your technology works seamlessly so you can focus on your work and research.

Availability: Service hours are Monday to Friday from 8:30am – 4:30pm. 

When computer files become too large to send or share using email (typically over 10MB in size), there are other options to transfer files within, to or from York University labs, workstations and personal computers:

Using mapping shared drives (Access and transfer files), OneDrive, or MyApps

For information on anti-virus, anti-spam, network security, firewalls, backup, please access the Information Security Website

Click here for FAQs Regarding Your York Computer

Frequently Asked Questions

My York Computer FAQs

Please follow the instructions in this document: How to manually roll back to Windows 10 (docx).

Click here for information on ordering hardware.

Service hours are Monday to Friday from 8:30am – 4:30pm.

No. The service covers only computer equipment (desktop, laptop, notebook, small mobile device, printer, scanner) that is university owned.

Computer Labs FAQs

You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer.

You do not have access to the lab computer, please select a lab computer that is affiliated with your Faculty.

UIT does not issue refunds for printing. Take your complaints about print output to the Counter in the Computing Commons to ask about possible re-printing.

WebPrint FAQs

Remote Labs FAQs

You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer. 

You do not have access to the lab computer, please select a lab computer that is affiliated with your Faculty. 

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Not finding what you are looking for or need technical assistance? We are here to support you!