Stay connected with our modern and reliable desk phone solution. Our desk phones offer faculty and staff access to a wide range of telephony options, including voicemail, call forwarding, conferencing, and hands-free speakerphone capabilities. Designed to support your communication needs, our desk phones integrate seamlessly with other communication services, whether you’re on campus or working remotely.
To request a desk phone or for additional help, please email telecomm@yorku.ca.
Featured Services
Overview:
The York Computing Telecommunications unit provides telephone services to York University campuses and some external groups that are affiliated with York University.
How do I access it?
- To request this service, please contact your department's phone designate.
- A York budget number is required to request desk phone services.
Services:
The University desk phone system is an integrated communications system capable of switching voice and data transmissions. The many features of this system allow easy communication within the University.
- Security Control Centre (SCC)
- Directory Assistance
- Internal Calls (York and Glendon)
- Outgoing Calls
- Incoming Calls
- Direct-In-Dial Lines vs. Extension Numbers
- Meet Me Conference Calls
Security Control Centre (SCC)
CAMPUS EMERGENCIES
The role of the Security Services Campus Patrol section is to respond to urgent security matters on campus and to assist public emergency agencies in responding to 911 calls at the University.
For Police, Fire & Ambulance
In a life-threatening situation, call 911 or 9-911 directly for police, fire or ambulance. Then Call Security Services at extension 33333 or call (416) 736-5333.
Public emergency agencies responding to 911 calls are met by Security Services campus patrol personnel and escorted directly to the emergency location. This practice ensures that valuable time is not lost searching for a campus location.
Directory Assistance
To reach the York University switchboard operators, dial 0 at the York and Glendon campuses.
For an external number that is not listed in the TELUS White Pages, call Directory Assistance by dialling 9, followed by 411. A charge of $1.50 plus tax applies for each listed number that is requested.
Internal Calls (York campuses)
Listen for the dial tone, then dial the five-digit local number to reach any phone at York, Glendon or Markham.
Outgoing Calls
Listen for the dial tone, dial 9, then dial the appropriate ten-digit number (no pause necessary). The dial tone will continue after 9 has been dialled.
Direct-in-Dial Lines vs. Extension Numbers
A direct-in-dial line is a 10-digit telephone number that bypasses the main University switchboard. A caller reach an individual or department directly by dialling their number.
A direct line can also be a 5-digit extension number. For Keele campus, dial 5 plus the last four digits of the phone number. For Glendon campus, dial 6 plus the last four digits in the phone number.
An extension number is a 5-digit internal number. These numbers cannot be directly dialled from off-campus. External callers must dial the main University number (416)-736-2100 or the departmental direct line and request to be transferred to the appropriate extension number.
- Operator Assisted Calls and Calling Cards
- Restricted Telephone Lines
- Cost Recording and Charging Procedures
| Collect Calls | Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Collect" and give your name. |
| Calls billed to a third number | Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Bill to ...." and give the area code and number to be billed. |
Operator-assisted rates apply on all the above calls. These rates are higher than on direct-dial calls.
Directory Assistance for other cities may be reached by dialing 9 + 0 + area code and 555-1212. There is a $1.50 plus tax charge for this service.
Many telephones are restricted from making long-distance and Directory Assistance (411) calls. Some telephones are limited to internal calls only. These phones are located in various departments, undergraduate residences, guest suites, etc.
The York University Switchboard operators are not authorized to extend long-distance calls from these telephones. Long-distance calls may be made from payphones located across campus.
Cost Recording and Charging Procedures
Directly dialled personal long-distance calls should not be made from or charged to York University telephone numbers. Charges can be transferred to your home telephone number, or they can be placed and collected.
Each department's budget will be debited by the Chief Accountant for all long-distance calls charged to its local numbers. It is the department's responsibility to maintain a record of all long-distance calls (through the departmental designate), reconcile this against the long-distance statement each month, and collect charges for any personal long-distance calls that may have been inadvertently billed to the department's local numbers.
Research grant long-distance charges must be billed against the grant, not against the departmental budget.
Please note that 13% HST is applied to all long-distance charges.
- Tariffs
- Service Charges
- Meet Me Conference Calls
- Headsets
- Data Cable and Fiber
- Vandalism / Thefts
- Bill Lookup (via eReports)
| Service | Monthly Charge |
| Analog Line (Fax/Alarm) | $ 44.15 |
| VoIP single-line telephone | $ 38.50 |
| VoIP multi line telephone | $124.20 |
| E911 charge on all telephone/lines | $ 0.25 |
| DID (Direct in dial number) | $ 7.00 |
| Voicemail Service | $ 9.00 |
| Call Centre Solution | Call for design consultation |
| Call processing-entry point | $ 78.80 |
| Call processing-each additional step | $ 26.25 |
Installation and relocation of telephone/fax/alarm service
| With existing jack/cable | $72.90 |
| New jack/cable required | Call for pricing |
| Software charges | |
| Installation of voice mail | $37.00 |
| Telephone software changes (per extension) | $18.50 |
| Installation of Call processing application | $72.90 |
| Name changes, password resets, disconnection | No Charge |
| Telephone training | $72.90 |
| Design consultation | No Charge |
| Note: An administration charge of $18.50 applies to all orders |
Bill Lookup allows administrative offices to view their telephone bills online. This application is restricted to authorized personnel only and requires your Passport York username and password.
Bill Lookup can be accessed at https://www.yorku.ca/uit/faculty-and-staff-services/data-and-reporting-services/#ereports
- Help Line (Voice Problems) 44357
- Design
- Voicemail
- Long Distance
- Service Order Process
- Telephone Training
Help Line
Call extension 44357 - for voice problems for all York Campuses. This line is answered by a telephone designer from 8:30 a.m. to 4:30 p.m. Monday - Friday. After 4:30 p.m., these calls will be answered by the Voicemail system.
Design
If you have questions about upgrades, relocations, advice on system design, or tariffs for voice or data, email telecomm@yorku.ca.
Voicemail
Questions regarding voicemail design, applications or installation procedures, email telecomm@yorku.ca
Long Distance
If you have questions regarding long-distance access, costs, and investigations, email telecomm@yorku.ca.
Service Order Process
Requests for moves, additions, changes or deletions to Telecommunications equipment or software must be directed to your department's authorized Telephone Designate. Your designate is knowledgeable about the features of the system and how they relate to your department's system design. The designate will forward a Telecommunications request via email to telecomm@yorku.ca.If you are the Telephone Designate for your department or Project Manager, service orders with less than ten voice/data cables, phone moves and/or the addition of new services require seven business days notice. For service requests requiring more than ten voice/data cables, phone moves and/or the addition of new services, Telecom requires a minimum of 15 business days' notice but may require greater lead time depending on the requirements of the request. Please contact Telecom directly to discuss scheduling.
Telephone Training
For telephone features and voicemail training, please email telecomm@yorku.ca.
Overview:
OpenText Unified Messaging platform simplifies your communication experience by combining all messaging on one viewable device (PC and/or mobile).
What does the service provide:
- Telephone User Interface (TUI)
- Notify users of new voicemails via email. This email will include a transcription of the message using new text-to-speech capabilities and an attached (.wav) voice message file.
- Provide a web interface that allows users to view messages, modify mailbox settings, record greetings, set notification settings and training resources.
- Send notifications to an external phone number
What does the service change?
- Your mailbox number will not change; however, it is a new system and your current settings will not be transferred over. You will have to set up your new mailbox. Follow these instructions to set up your new voicemail.
- Access numbers from your desk phone and from outside of the office will remain as 55111 and (416)736-5111
How do I access it?
- To use the Web PhoneManager, see the following instructions (PDF).
- To set up email notifications, see the following instructions (PDF).
- Immediate Notification is a feature that allows you to receive notifications of voicemail activity on up to 9 operate mobile phones. To set up immediate notifications, see the following instructions (PDF).
Overview:
The Web Phone Manager is an online voicemail software that allows you to listen to your voicemail from anywhere!
How do I access it?
When you access the Web Phone Manager, you will be prompted to type in your username and a security code:
Username: Your 5-digit extension
Security Code: Your voicemail pin.
- Under Username, type your extension, and under Security Code, type in your Voicemail security code, then click Login.
3. You can access all your messages under the Inbox tab.
4. If you wish to set your email address to receive notifications with attachments of incoming voicemails, you can do so by clicking Notification Settings from the left-side menu.
5. select the E-Mail tab on Notification Settings, enter your email address, check both Enable Simple UM Notification and Include WAV Attachment, then click Ok.
6. You are now all set to receive email notifications with Voicemail attachments to your specified email address.
Frequently Asked Questions
Desk Phone FAQs
You have UM if you have a York extension number with voicemail service. See the instructions tab to set up your notifications and mobile application. For fax service, please call or email telecomm@yorku.ca.
If you do not have a York extension and voicemail service, please contact your Department Telecom Designate. Click here to find your Designate. When clicked here, link to: https://designates.apps06.yorku.ca/
If you are having trouble with your UM services, please email telecomm@yorku.ca
UM is available to all voicemail system users, however if you do not wish to integrate the voicemail system with any of the available applications you do not have to. Simply use the voicemail system via the telephone interface, dial 55111 to reach your mailbox from your desk phone or call 416-736-5111 from an outside line.
Web Phone Manager FAQs
Please contact the IT help desk by phone or email, or visit our helpdesk during our hours of operation.
Learn More
Not finding what you are looking for or need technical assistance? We are here to support you!