Printing | UIT

Faculty and Staff at York University have access to a variety of printing services.

Featured Services

Overview:

Unified Print Management service provides a unified print management service platform to monitor and control print and copy transactions at the University. The service heavily relies on the existing central infrastructure (server, database, storage, network and cost recovery) for a highly available, secure and resilient service.

**Please note only faculty and staff at York University who have been onboarded to the Unified Print Management service are eligible to use this service. Please confirm with your local IT support.

Core Service:

Print Management: Monitor and control print transactions to typical network print devices

Copy Management: Monitor and control copy transactions to typical photocopy devices

Month end transaction reports: Detailed month end transaction reports for each operational unit

Secure Print and Copy: Requires Passport York service authentication in order to print and/or copy

Optional Service:

WebPrint: Print anywhere, anytime by uploading documents from a web browser using WebPrint.

How do I print?

Administrative departments interested to onboard the Unified Print Management service should contact UIT Client Services at askit@yorku.ca.

Technical Details:

Core Service

Print and Copy Management

Print Management

Printer must be:

Managed by the Unified Print Management service
Managed by Central Active Directory
Windows 10 and up
** Please note if you are using another operating system, please refer to WebPrint

Supported web browsers:

Latest versions of:

Google Chrome
Apple Safari
Microsoft Edge
Mozilla Firefox.

Support of Print and/or Copy devices

Libraries and local faculty I.T. support groups must own appropriate maintenance and support for all print and copy devices under Unified Print Management service.

Supported printer devices:

Ricoh printers

Supported copier and multi-function devices:

Release capability with:
- Tap reader
- Off the glass panel
Vendor device compatibility, as per Procurement https://www.yorku.ca/procurement/py_staff_area/pan-university-vendors/
Sustain high volume transactions, wherever applicable

Month end transaction reports:

Month end transaction reports for each department will be accessible to local administrative contact(s) as follows:

Delivered by email
Every month
Total transactions summary (# of pages, cost where applicable)
Total transactions detailed (# of pages, cost where applicable)

Secure Print and Copy

Requires Passport York service authentication in order to print and/or copy. An ACL (Access Control List) will be enforced on the device for authorized print and/or copy.

Optional Service:

Web Print: Print by uploading documents from a web browser is supported as follows:

Supported web browsers:

Latest versions of:

Google Chrome
Apple Safari
Microsoft Edge
Mozilla Firefox.

Supported document types:

Adobe Acrobat file format – .pdf
Microsoft Word file format – .doc / .docx
Microsoft Excel file format – .xls / .xlsx
Microsoft PowerPoint file format – .ppt/.pptx
Microsoft XPS file format – .xps

**Please note Passport York protected documents are not supported

Supported device drivers:

Driver less (no need to install printer drivers)

Click here for UPM FAQs

Overview of WebPrint:

WebPrint allows you to print to publicly-accessible campus printers from your laptop or desktop computer:

wirelessly on-campus using AirYorkPlus or
with a wired Internet connection on-campus

How do I print?

Prior to printing, check your YU- Card account balance to ensure your account has sufficient funds / credits to cover the cost of printing.
Students can now also use Mobile Credentials with pay as you go printing on supported devices. Instructions for queuing and printing are posted next to the printing stations.
Browser requirements: Google Chrome (109 and later), Apple Safari (14 and later), Microsoft Edge (109 and later), and Mozilla Firefox (82 and later)

Instructions for using WebPrint

Login to WebPrint with your Passport York account
Click on Submit a job
Choose the appropriate printer from the list
Click on Print Options and Accounts Selection
Type in the number of copies of the print job then click on Upload & Complete
Then click on Browse to upload the file you want to print
Click Upload & Complete
After which you will be to release the print job from the printer. There will be information available at the release stations on how to release the print jobs.

Connect to WebPrint>>

Service Description:

WebPrint has 6 different sections:

Summary: This section contains
- Username
- Balance (i.e. PaperCut balance)
- Blackboard balance amount
- Total number of print jobs released
- Total number of pages released
- Graphical representation of the balance history

Rates: This section displays the rates for printing at all the libraries and labs at York
Transaction history: The transactions history of printing can be found under this section
Recent print jobs: The history of recent print jobs can be found under this section
Jobs Pending Release: The pending print jobs that have not been released yet can be found under this section
WebPrint: Here you can submit a print job and see the status of active print jobs

If you prefer to print directly to the printer, the following service options are available:

a. Print from your personal Windows device
- See Instructions for Windows 10 (PDF)

b. Print from your personal Mac device
- Supported Platform: Mac OS X 10.10 and 10.11
- See Instructions for Mac OS X (PDF)

c. Print from a physical location
- Various public workstations at the Library branches, http://www.library.yorku.ca
- Various drop-in student labs are available across campus, please check locations.

Click here for FAQs Regarding WebPrint

Overview:

You are able to use York's printing services if you have if you have a Guest YU card with available funds on it.

How do I print?

Swipe the Guest YU-card; there will be a prompt with a message stating that the card is not registered to any account, and it will ask whether or not the card needs to be registered under a Passport York account - click Yes
On the following screen, type the Passport York login credentials
From then on, both cards (the primary YU-card and the guest card) are now registered under the Passport York username. Both balances will be combined together, and the total balance will be available in the middle of the screen after logging in at the Balance field

Overview:

During the installation of drivers on either a OS X or Linux workstation you may be prompted to select the appropriate driver for the printer. Some drivers may already be available in the standard software included during the installation of the operating system. If the driver is NOT present it will be necessary to download the driver from the vendor'ssupport page. In most cases you will only need to download the driver and not any support utilities. Below are a series of links to the printers used in UIT.

How to access it?

www.hp.com/ca

1. From the main page select "Download drivers" under the "Support" heading.

2. Once in the "Drivers & Downloads" page enter the model of the printer needed.

3. Select the OS version and download the appropriate driver .

Ricoh

http://www.ricoh-usa.com/downloads/downloads.aspx?utm_id=4&d=ds

1. Once in the "Manuals, Drivers, Software and Brochures Downloads" page you can specify the printer model (ensure that the "Drivers/Software" checkbox is checked)

search bar for search model or category or subcategory

2. Select the appropriate OS/version.

Xerox

http://www.support.xerox.com/support/enus.html

1. Enter the printer model in the "Search" dialog box.

Frequently Asked Questions

My York Computer FAQs

Manually roll back to Win 10, (within 10 days) after computer has been upgraded to Win 11

Please follow the instructions in this document: How to manually roll back to Windows 10 (docx).

Hardware pricing

You can find information on hardware pricing from the York Procurement Services.

Desktop service hours

Service hours are Monday to Friday from 8:30am – 4:30pm.

Does desktop support support personal equipment?

No. The service covers only computer equipment (desktop, laptop, notebook, small mobile device, printer, scanner) that is university owned.

Computer Labs FAQs

Received error: "Remote Desktop can't connect to the remote computer for one of these reasons" or "We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled."

You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer.

Receievd error: "The connection was denied because the user account is not authorized for remote login".

You do not have access to the lab computer, please select a lab computer that is affiliated with your Faculty.

Refunds for printing service

UIT does not issue refunds for printing. Take your complaints about print output to the Counter in the Computing Commons to ask about possible re-printing.

WebPrint FAQs

Printing only specific pages off of a document

No. Specific pages cannot be printed through WebPrint directly without printing the whole document. For e.g one cannot print only 3-5 pages of a 10 page document directly. To get around this one can save the specific pages they want to print in a separate document, upload that document to WebPrint and then print.

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