What is changing on MyApps?
Login to MyApps will now require all users to authenticate with Passport York and Duo 2FA.
A slight change in the MyApps user experience is expected when authenticating and launching applications with the ‘Launch remote’ or ‘Launch in-browser’ options.
When is this change happening?
Change to the MyApps service will go live on Tuesday October 15th, 2024, 8pm.
Why are these changes happening?
This change is necessary to improve information security and privacy, by integrating Duo 2FA with all user authentication on MyApps.
Who will these changes affect?
ALL users who access MyApps.
What should I do before login to MyApps or launching applications in MyApps?
For an optimal user experience, please ensure that the default browser on your system is set to your preferred browser of choice – Chrome, Edge, Firefox or Safari.
For example, if you use Chrome for your everyday needs, ensure that the default browser on your system is set to Chrome on your device. Please see below for more information on how to set the default browser on your system.
Windows 10 and 11
Mac OSX
https://support.apple.com/en-ca/102362
I’m following the steps for the Typical User Experience below, but I am still not able to login to certain applications
If you are having problems with MyApps, teams are suggesting to clear the browser cache.
Please refer to the following articles on how to do so, depending on your web browser:
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
- https://support.apple.com/en-ca/105082
I’ve tried clearing my browser cache, but I’m still getting a persistent error – “This page isn’t working”
Some users may run into the below error screen after going through the Typical User Experience, or even after clearing their browser cache:
This is due to a potential conflict that may come up as a result of logging into other applications at York (e.g. HR Self Serve). If you see the above error, please consider switching your default browser to something else (e.g. if you have it set to Chrome, set it to something else such as Firefox/Edge/Safari), clear the browser cache for that specific browser using the instructions above, and try logging in to MyApps again.
Typical User Experience when authenticating with Passport York and Duo 2FA on MyApps
- When launching an application with the ‘Launch Remote’ or ‘Launch in-browser’ option, you may be presented with the prompt below. Click on “Open AppsAnywhere Launcher” if you see this prompt. We suggest selecting the “Always allow…” checkbox if you do not wish to see this message again.
- A new tab will open in your default browser. An information message will pop up. Hit “OK” on the information message and your application should launch.
- The Parallels Client connection screen will come up briefly. After it is done connecting, your application will launch.
Note: If it has been more than 10 seconds and your application has not launched, please click on the “Redirect” button in the new tab.
- After the application successfully opens, you can safely close the ‘Parallels Client for Web’ browser tab.
What are the profile settings?
The profile settings under the browser tab can be ignored, changes will not take effect.
Learn More
Not finding what you are looking for or need technical assistance? We are here to support you!