IMPORTANT: See the Known Issue section at the end of this page for information and steps to resolve it.
What is changing on MyApps?
Login to MyApps will now require all users to authenticate with Passport York and Duo 2FA.
A slight change in the MyApps user experience is expected when authenticating and launching applications with the ‘Launch remote’ or ‘Launch in-browser’ options.
When is this change happening?
Change to the MyApps service will go live on Tuesday October 15th, 2024, 8pm.
Why are these changes happening?
This change is necessary to improve information security and privacy, by integrating Duo 2FA with all user authentication on MyApps.
Who will these changes affect?
ALL users who access MyApps.
What should I do before logging in to MyApps or launching applications in MyApps?
It is highly recommended that you use the browser set as your OS's default to log in to MyApps when using remote applications for a smoother user experience. The reason for this is that the MyApps portal will pass credentials to the remote application service, and if you do not use the default browser, the remote application will try to launch from your default browser (not the browser that you are currently using), prompting you to log in and authenticate with DUO/MFA again.
For example, Chrome is set as your OS's default browser. You use the Edge browser to log in to Passport York and authenticate with Duo/MFA to log in to MyApps. When you launch a remote application using the "Launch Remote" button, MyApps will open Chrome to open a tab to the remote application service and require you to log in and authenticate with Duo/MFA again. Using your default browser (in this example, Chrome) will avoid this repeated login step.
You can access the following links to determine or set what your default browser is:
Windows 10 and 11
Mac OSX
https://support.apple.com/en-ca/102362
Typical User Experience when authenticating with Passport York and Duo 2FA on MyApps
- When launching an application with the ‘Launch Remote’ or ‘Launch in-browser’ option, you may be presented with the prompt below. Click on “Open AppsAnywhere Launcher” if you see this prompt. We suggest selecting the “Always allow…” checkbox if you do not wish to see this message again.
- A new tab will open in your default browser. An information message will pop up. Hit “OK” on the information message and your application should launch.
- The Parallels Client connection screen will come up briefly. After it is done connecting, your application will launch.
Note: If it has been more than 10 seconds and your application has not launched, please click on the “Redirect” button in the new tab.
- After the application successfully opens, you can safely close the ‘Parallels Client for Web’ browser tab.
What are the profile settings?
The profile settings under the browser tab can be ignored, changes will not take effect.
Known Issue
There is a known issue where logging into some York web services may cause an error when launching applications remotely. You will see the error below in your web browser after launching a remote application:
We know logging into the following services will cause this error, but other services or conditions may also cause it:
- HR Self Serve
- SIS Web Apps at https://sis.info.yorku.ca (e.g. ADMw, SLIM, SRM Administrative Reports, YDML, YDA and others)
HOW TO AVOID: Use a non-default browser when accessing HR Self Serve or SIS Web Apps so they do not interfere with MyApps remote applications. If you have accessed these applications from your default browser, you will need to take corrective action before launching MyApps remote applications.
CORRECTIVE ACTION: If you get the error, switch your default browser, or delete your cookies in your default browser, which should fix the issue. Here is how you can delete your cookies from various browsers:
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
- https://support.apple.com/en-ca/105082
When following the above instructions to clear your cookies, please ensure that any additional tabs that open in your browser are closed to prevent this error from occurring (e.g. you have a SIS Web App that automatically opens in a different tab in your browser). Some browsers allow you to reopen tabs that were open in your previous browsing session:
- Open your browser, open a new blank tab
- Close any/all other tabs that automatically open
- Clear cookies in your browser (select "All Time" for the time period)
- If already logged in to MyApps, logout
- Close your browser
- Open a new browser window and login to MyApps again
We are currently working with the vendor to resolve this issue, and we thank you for your patience.
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