Audio Visual Services and Technology

Audio Visual Support Services (AVSS) at UIT facilitate the production and management of audio visual services in classrooms, meeting rooms, and event spaces. The Classroom Operations team at University Services Centre (USC) provide in-classroom support.

**Please note if you are looking to get a quote for a new AV system in a non-RAC space, please submit a ticket to askit@yorku.ca.

Submit a Service Request

Featured Services

Overview:

York courses in equipped rooms have free use of the technology that is installed. Courses in un-equipped rooms are charged may be charged small fees. Special requests, recordings or operators are also charged back to your department.

View the price list>>

How do I access it?

It is recommended that faculty have a short training session before the term starts if they are unfamiliar with the operation of the classroom. Faculty or their admin staff should put in a request for demonstration (a 5 minute instruction) via http://ceo.yorku.ca.

Classrooms with Technology Installed

Learn more about the technology installed in learning spaces:

Learning spaces>>

AV-Instruction-Classrooms-Single-Screen>>

AV-Instruction-Classrooms-Dual-Screens>>

Personal Devices And Accessories

Personal devices and accessories can be used with existing Classroom Technology. Supported personal devices include Presentation Remotes with Laser Pointers, network cables, audio cables, and VGA cables.

Course instructors (or department admin assistants) can purchase personal devices and accessories via Sm@rtBuy.

Please note that we can only assist with supported personal devices. All other personal devices and accessories can only be supported as a best effort scenario. Please see below for a list of supported personal devices and accessories.

Kensington Presenter Remote - Red Laser Presenter
- General Description: Basic presentation remote with two functions: presentation slide advancer, and basic red laser pointer. See details on the vendor's site.
Kensington Presenter Expert - Green laser with cursor control
- General Description: More advanced presentation remote with three functions: presentation slide advancer, cursor/mouse control, and green laser pointer (works better for lecture halls especially if you happen to be in a rear projection lecture hall). See details on the vendor's site.
Apple Adapter (for VGA)
- General Description: In order to connect your own Mac laptop to a classroom VGA connection (for video signal), an Apple adapter is needed. See example of Apple adapter (for VGA). For optimal performance we recommend that you obtain your adapters from a reputable computer store.
Apple Adapter (for HDMI)
- General Description: In order to connect your own Mac laptop to an HDMI supported classroom (for video and audio signal), an Apple adapter is needed. See example of Apple adapter (for HDMI). For optimal performance we recommend that you obtain your adapters from a reputable computer store.
HDMI to VGA Adapter
- General Description: In order to connect your own laptop (that has an HDMI port) to a VGA supported classroom (for video signal), an HDMI to VGA adapter is needed. See example of HDMI to VGA adapter. For optimal performance we recommend that you obtain your adapters from a reputable computer store.
HDMI cable
- General Description: In order to connect your own laptop to a classroom HDMI connection, any common HDMI cable in good condition can work. An HDMI cable does the job of carrying both video and audio signals. See example of HDMI cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
VGA cable
- General Description: In order to connect your own laptop to supported classrooms, any common VGA cable (with a male connector to male connector) in good condition can work. A VGA cable does the job of carrying the image signal from your laptop. See example of VGA cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
Audio cable (3.5 mm connector)
- General Description: In tandem with the above mentioned VGA cable, in order to connect the sound on your own laptop to supported classrooms, any common audio cable (with a 3.5 mm male connector to male connector) in good condition can work. An audio cable does the job of carrying the audio signal from your laptop. See example of audio cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.
Network cable (RJ45 connector)
- General Description: In order to connect your own laptop to a classroom wired connection, any common network cable (with a RJ45 connector, CAT 5 or CAT 6) in good condition can work. See example of network cable. Please make sure the length meets your needs. For optimal performance we recommend that you obtain your cables from a reputable computer store.

Applications available in classrooms

To request installation of a specific software please complete the software request form.

Vendor	Software	version
Tracker Software	PDF X-Change Pro	10.2
Google	Chrome	Enterprise Client - Latest stable channel update
iClicker	iClicker	6
Microsoft	Edge	Enterprise Client - Latest stable channel update
	Office 2021	LTSC
	Defender for Endpoint	Enterprise
Mozilla	Firefox	Letest extended support release (ESR)
Panopto	Panopto	Latest release
VideoLan	VLC Media player	Latest release
WinSCP	WinSCP	Latest release
Apps Anywhere	Apps Anywhere	Latest release
Zoom	Zoom	Latest release
LabStats	LabStats	9.22

Un-equipped Classrooms

For classrooms that are not equipped with built-in technology, York faculty and instructors, and administrative staff can order equipment. Choose the ordering system for the location at which the equipment will be used:

Keele Campus: CEO-Deux - Classroom Equipment Ordering System>>
Glendon Campus: GEO-Deux - Glendon Classroom Equipment Ordering System>>

To facilitate staffing, coordinate delivery and ensure your request can be accommodated, all CEO orders are required to be in the system five business days before equipment is needed. Late orders may not be able to be accommodated, or may be subject to a late charge.

For student presentations, students should request the equipment through their instructor five business days before equipment is needed. Late orders may not be able to be accommodated, or may be subject to a late charge.

Note to academic users: Requests in CEO for the upcoming academic year (September 1 to August 31) can be made after 2nd week of August.

Rooms Allocated Centrally (RAC) and supported by UIT

Keele Campus (excel file)>>

Glendon Campus (excel file)>>

Instructional Videos

Seminar Rooms (rooms without a Crestron control system):

Lecture Halls and classrooms:

Legacy Rooms:

The prices apply to our regular operating hours Monday to Thursday 8:00 AM to 10:00 PM, Friday 8:00 AM to 7:00 PM and Saturday 8:00 AM to 3:00 PM. For any questions or concerns about the pricing that you see in this page, please email askit@yorku.ca for clarification.

Video

Equipment / Services Delivered	Category 1 (Courses)	Category 2 (Non-course)
VHS Playback	Free	$10.00
DVD Playback	Free	$10.00

Computer

Equipment / Services Delivered	Category 1 (Courses)	Category 2 (Non-course)
PC - UIT PC + Projector	$8.00	$20.00
PC - Instructor's PC+ Projector	$8.00	$20.00
Mac - Instructor's Mac + Projector	$8.00	$20.00

Audio Visual Projectors

Equipment / Services Delivered	Category 1 (Courses)	Category 2 (Non-course)
Overhead Projector	Free	$10.00
Carousel Slide Projector	Free	$10.00

Audio

Equipment / Services Delivered	Category 1 (Courses)	Category 2 (Non-course)
Neck Microphone	Free	$5.00
Small PA System	Free	$10.00
Large Public Address System	$25.00	$30.00
Microphones for PA or Recording	$5.00	$5.00
Operator (PA or Recording)	See below (*)	See below (*)

Miscellaneous

Equipment / Services Delivered	Category 1 (Courses)	Category 2 (Non-course)
Screen	Free	$10.00
Demo (5 minutes of basic instructions)	See (**)	$20.00
Nat Taylor Cinema	Free	$20.00
Price Family Cinema	$50.00	$60.00
Webcam Conference	$10.00	Quote
Late Order Surcharge (i.e. orders not placed 5 business days in advance)	$10.00	$10.00

(*)

If a full time staff operator is requested during regular business hours then there will be a full time Labour charge of $30/hr.
If a full time staff operator is requested outside of regular business hours then it's Overtime Labour at $45/hr.
If an operator is requested and not specifically a FT staff member, then we may provide a part time staff operator at the rate of $15/hr.
Pickups and setups outside of hours of operation are subject to an additional labour charge; if you have any further questions or inquires please contact askit@yorku.ca

(**)

Note that the first Demo is free, but the second and further subsequent Demonstrations will be charged $20 each.
A $10 charge will be applied for late CEO orders ( i.e. orders not placed 5 business days in advance) .

Overview:

A Hyflex classroom is equipped with technology that enables remote students to seamlessly participate in a course that is delivered on campus. The technology installed in the classrooms ensures the two-way engagement of all participants.

If you are teaching in a Hyflex space and require assistance, please contact us.

Seminar Rooms

Room is equipped with: a soundbar with an integrated microphone

Keele Campus Rooms

McLaughlin College (MC): 101A
Ross Building (R): N812, N814
Vari Hall (VH) 1005, 1016, 1018, 1154, 1158, 2000, 2005, 2009, 2016

Standard Rooms

Room is equipped with: ceiling mounted auto tracking camera, audience ceiling microphones (where possible and denoted with an * below), teaching podium with two monitors, instructor wireless microphone, audio system to hear remote participants

Keele Campus

Accolade West (ACW) 109
Dahdaleh Building (DB) 0001*, 0005*, 0006*, 0007*, 0010*, 0014*, 0016*, 1004*, 1005*
Health, Nursing and Environmental Studies (HNES) B10*, B11*
Joan & Martin Goldfarb Centre for Fine Arts (CFA) 312
Life Sciences Building: 103, 105, 106
Ross Building (R) S104*, S105*, S156*, S501*, S536*
Vanier College (VC) 135
Vari Hall (VH) A, B, C, D

Glendon Campus

York Hall (YH) A002*, A204*, A301*, A304*

Standard Plus Rooms

Room is equipped with: ceiling mounted auto tracking camera, audience ceiling microphones, two large reference monitors at the back of the room, teaching podium with two monitors, instructor wireless microphone, audio system to hear remote participants

Keele Campus:

Accolade East (ACE) 003, 005, 007, 009, 011, 013
Accolade West (ACW) 004, 005, 006, 106
Calumet College (CC) 106, 108, 211
Life Sciences Building (LSB): 101, 107
Vanier College (VC) 102, 105

Glendon Campus:

York Hall (YH) A101, A102, A104, A201, A202, A302, 172, 247

Using Hyflex Equipment

1. Unlock the touch screen and cabinet using standard password

**Please note all Equipment for Remote Teaching is only accessible using the built in computer

2. Login in to the computer using your PPY credentials.

3. Open Zoom and login to your account (use SSO/PPY).

4. Setup your Zoom meeting (layout and content) and start meeting.

4. Press "broadcast" button along the top to enable the remote camera and microphone(s) and start your zoom meeting.

** Ensure the PC audio is selected under “audio select”

** Lapel mics (where equipped) are also connected to the Zoom call

Using Hyflex Equipment Remotely

1. Unlock the touch screen and cabinet using standard password

2. Use the built in computer:

3. Hold the desired PC screen then drag to desired display

4. Ensure to select PC audio under Audio select options

5. Turn on the computer in the cabinet

6. Login using your Passport York account

Hyflex Help Centre>>

How to Access it:

All centrally allocated rooms (RAC) are booked by the Registrar's office. If you would like to use one of the rooms listed on this page (or any other RAC rooms), please contact the Registrar's office at adhocs@yorku.ca.

Overview:

Digital Signage refers to the unified platform to display electronic content such as webpages, videos and text messages to public digital displays on campus.

Digital displays are installed at various public places along building hallways, building entrances, service desks, student residences and entrances of York managed apartments.

By default, digital displays will show standard community messages from the service functional lead.

Service Features:

Create webpage content with WordPress
Publish static or dynamic content to digital displays
Define content sequence and schedules
Display content from social platforms
Broadcast to a single or multiple displays based on location(s)
Manage device controls remotely
Monitor devices and automatically notify hardware issues
CSD mass notification to many displays, typically installed in primary entrances of all academic and administrative buildings on campus, student residences and York managed apartments

Standard community messaging

SHOW

ALL Visible content and their respective Zones

ZONE

Defined regions where Content is pushed out to

LOCKED (Cannot be edited) – Zone #0 - York U / Location / Date / Weather

UNLOCKED/DELEGATED (Fully Editable) – Zones 1 & 2

Who Can Use This Service*

Faculties and Departments

How to Request This Service*

Complete and submit service request form

Service Catalog Category*

Hours of Services*

24 x 7

Maintenance Window*

4^th Thursday of the month, 6:00am – 8:00am

Service Contact Point (End-User) *

Email: askit@yorku.ca

Service Contact Point (Internal) *

Workgroup Technology Services, UIT

Support Tiers (if applicable)*

Full, Local, Basic: Standard business hours

Service Roles & Responsibilities*

Service Integrations and Inter-dependencies*

Service authentication: Active Directory LDAPS
CSD mass notification: AppArmor
Web service: WordPress

Support Details*

Supporting Services and Functions

Vendor support:

Hero Technologies

2375 Brimley Road, #757

Toronto ON M1S 3L6

Licensing Models and Availability

Associated Documents

Service request form – Digital Signage

Overview:

In order to better serve the York University community, the UIT Service Desk is making technical equipment available to all eligible York faculty and staff using their library card in line with our lending policy.

Available Tech:

Webcam Kit: (**Please note this is only for faculty members that are currently teaching classes)

The priority is only for full time faculty members and instructors that are currently teaching classes
Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
Students and part time employees of the university will not be able to borrow this item
You will be asked to provide your YUcard upon arrival
You will be asked to complete a form upon arrival with your personal information for the loan
- The form will require you to provide your departmental budget number (only charged in the event of damage)

Webcam Kit Lending Policy

Liability

The patron agrees to assume all legal liability for the cost of repair or replacement in the event of loss due to theft, damage, negligence or misuse.

Eligibility

York University faculty members may borrow a webcam kit for the purpose of teaching classes, and York University administrative staff may borrow a webcam kit for the purpose of conducting work meetings. Patrons must come to the UIT Service Desk in Steacie building with a YUcard a departmental budget number and be in good standing with the Library when signing out the webcam kit – users must have no outstanding fines or liabilities over $20. The tech library requires this information to help prevent webcam theft.

Limits

Each patron will be permitted to borrow one webcam at a time.

Availability

Webcams will be made available on a first‐come, first‐serve basis at the UIT Service Desk (136 Campus Walk). Loan Period:

The loan period for a webcam is for the term. Webcams are due on the 15th of December, or the 15th of April, or the 15th of August before the UIT Service Desk closes.

Webcam Agreement Form

When first‐time users sign out a webcam, they will be required to read and sign a “York University TechLibrary Webcam Agreement form.” The form will be kept on file for future reference as required.

Renewals

Webcams may be borrowed by teaching instructors and administrative staff for the term. At the end of the loan period, the patron must bring the webcam back to the UIT Service Desk in person at the Steacie building. Patrons will be permitted to check out another webcam (a maximum of one time) at the start of the next term if there are no other patrons waiting for a webcam

Advance Booking

Holds or advance bookings are not available

Fines

Overdue fines of $500 and will be charged to the department via budget number. Borrowing privileges will be suspended until the fine is paid by the department.

Replacement and Damage Fines

The patron and home department assumes full financial responsibility.

Returns

Webcams must be returned in‐person at the UIT Service Desk (136 Campus Walk). Patrons will be required to wait a couple of minutes while staff check that the Webcam and accessories have been returned in working order.

USB Mic: (**Please note this is only for faculty members that are currently teaching classes)

The priority is only for full time faculty members and instructors that are currently teaching classes
- Full time staff members can also borrow the webcams (after the priority is met for faculty/instructors)
- Students and part time employees of the university will not be able to borrow this item
- You will be asked to provide your YUcard upon arrival
- You will be asked to complete a form upon arrival with your personal information for the loan
  - The form will require you to provide your departmental budget number (only charged in the even of damage)

USB Mic Lending Policy

Liability

The patron agrees to assume all legal liability for the cost of repair or replacement in the event of loss due to theft, damage, negligence or misuse.

Eligibility

York University faculty members may borrow a USB Mic kit for the purpose of teaching classes, and York University administrative staff may borrow a USB Mic kit for the purpose of conducting work meetings. Patrons must come to the UIT Service Desk in Steacie building with a YUcard a departmental budget number and be in good standing with the Library when signing out the USB Mic kit – users must have no outstanding fines or liabilities over $20. The tech library requires this information to help prevent USB Mic theft.

Limits

Each patron will be permitted to borrow one USB Mic at a time.

Availability

USB Mics will be made available on a first‐come, first‐serve basis at the UIT Service Desk (136 Campus Walk). Loan Period:

The loan period for a USB Mic is for the term. USB Mics are due on the 15th of December, or the 15th of April, or the 15th of August before the UIT Service Desk closes.

USB Mic Agreement Form

When first‐time users sign out a USB Mic, they will be required to read and sign a “York University TechLibrary USB Mic Agreement form.” The form will be kept on file for future reference as required.

Renewals

USB Mics may be borrowed by teaching instructors and administrative staff for the term. At the end of the loan period, the patron must bring the USB Mic back to the UIT Service Desk in person at the Steacie building. Patrons will be permitted to check out another USB Mic (a maximum of one time) at the start of the next term if there are no other patrons waiting for a USB Mic

Advance Booking

Holds or advance bookings are not available

Fines

Overdue fines of $400 and will be charged to the department via budget number. Borrowing privileges will be suspended until the fine is paid by the department.

Replacement and Damage Fines

The patron and home department assumes full financial responsibility.

Returns

USB Mics must be returned in‐person at the UIT Service Desk (136 Campus Walk). Patrons will be required to wait a couple of minutes while staff check that the USB Mic and accessories have been returned in working order.

Look up your classroom to determine if you may need a microphone loan to use Panopto or Zoom>>

How do I Access It?

Pick-up and return is done at the Service Desk in the Steacie Building main hallway at room 107C.

Please see our location and hours of operation here.

Frequently Asked Questions

Classroom Technology FAQs

Location of the equipment cabinet in the classroom

Depending on the room, the cabinet will be located either in the podium below the PC monitor(s) or on the wall adjacent to the teaching station.

The projector is displaying no input/signal

Check if your desired source (e.g. PC Main screen, Document Camera) is assigned to the desired destination (e.g. Projector) and ensure the source is powered on.

The built-in lapel microphone is not working

Check if the lapel microphone is on.
Check if the batteries are not drained (if they are, replace batteries with the spares available inside the drawer within the equipment cabinet).
Check if the lapel microphone is muted in the Master Level or Audio Levels on the control touch screen.

Equipment available in specific rooms

Click here for more information on every learning spaces available>>

Placing a CEO order

Classroom equipment orders and demos can be requested using the Classroom Equipment Ordering System. For detailed instructions on how to use the system, refer to our guide:

CEO Deux - Classroom Equipment Ordering System (PDF)>

Instructional videos

Click here instructional videos>>

Hyflex Classrooms FAQs

Audio and video sources are not being detected. What do I do?

Press “Broadcast” on the top menu on the control touch screen to enable the remote camera and the ceiling array microphones.

Learn More

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