Every student at York, is provided with a York University email. Undergrad students’ emails are powered by Google, while Graduate students’ emails are powered by Office 365.
**Please note once you are no longer an active York student, your access to your email account will expire. Please check out Accounts Lifecycle for more details.
Featured Services
Overview:
York’s email service for Undergraduate students uses Google Apps for Education™. Google Apps at York provides students with the latest web-based communication and collaboration tools such as Google Email, Calendar and Drive/Docs.
How do I access it?
All new students get a Google Apps account automatically when they activate their Passport York account via Manage My Services. Email address format is username@my.yorku.ca In order to access Google Apps at York, Passport York login credentials are required.
Access Google Mail – mail.my.yorku.ca>>
**Please note your Undergraduate student email account (username@my.yorku.ca) will remain active and accessible to you until mid-October of the year you graduate or for as long as records reflect that you are an active student with the Registrar’s Office. The system will send out an automated message about the expiry of your computing accounts so that you will be given ample time to forward yourself important emails, and make contacts aware of this change. VP Student Communications will also be sending out reminders throughout the year in their weekly emails.
Overview:
New Graduate Students will automatically be provisioned a Microsoft 365 account. Your account may be used for official correspondence and may also be required for some courses.
**Please note if you are a grad student that completed your undergrad at York, you will have access to an Microsoft 365 account as well as Google Apps.
Your Graduate student email account (username@yorku.ca) will remain active and accessible to you until mid-October of the year you graduate or for as long as records reflect you as an active student with the Registrar’s Office. All student accounts will eventually expire. The system will send out an automated message about the expiry of your computing accounts so that you will be given ample time to forward yourself important emails and make contacts aware of this change. VP Student Communications will also be sending out reminders throughout the year in their weekly emails.
Click here for more information on accounts lifecycle>>
How do I access it?
To download Outlook please follow the instructions here>>
Frequently Asked Questions
Gmail FAQs
Gmail Labs has an early version of a new “message undo” feature that lets you recall a message within a few seconds after you send it. To enable the feature, open your Gmail Settings, go to the Labs tab, and enable the Undo Send tab.
You can have your emails automatically forwarded to another address. You can forward all of your new messages, or just specific kinds of messages. Note that spam messages aren’t included when you choose to forward all new mail.
To forward emails from another email provider to Gmail, you’ll have to change your settings in the other account, not in Gmail. Visit your other email provider’s help center to find out if automatic forwarding is available and how to set it up.
Forward all new emails:
1. Open the Gmail account that you want to forward from.
2. Click the gear in the top right.
3. Select Settings.
4. Select the Forwarding and POP/IMAP tab.
5. Click Add a forwarding address in the “Forwarding” section.
6. Enter the email address you want to forward to.
7. For your security, we’ll send a verification email to that address. Open your other email account and find the confirmation message from the Gmail team. If you’re having trouble finding it, check your Spam folder.
8. Click the verification link in that email.
9. Back in your Gmail account, reload the page in your web browser – look for the reload icon 
10. On the same Forwarding and POP/IMAP page in Settings, check that Forward a copy of incoming mail is selected and your email address is in the drop-down menu.
11. In the second drop-down menu, choose what you want Gmail to do with your messages after they’re forwarded, such as keep Gmail’s copy in the Inbox (recommended) or archive Gmail’s copy.
12. Click Save Changes at the bottom of the page.
Forward only some emails:
If you only want to forward certain kinds of messages to another account, use filters to forward messages that meet specific criteria. For example, a parent could automatically forward emails from their child’s school to the other parent. Learn more about filters.
Forward to multiple accounts:
Gmail can only auto-forward all of your mail to one email address at a time. You can see what address Gmail is currently forwarding to in the Forwarding and POP/IMAP tab of Settings.
To forward emails to multiple accounts, you can use filters to forward specific types of messages to each account. You can create up to 20 filters that forward to other addresses. Learn more about filters.
Stop auto-forwarding:
If you no longer want to automatically forward your mail, follow these instructions:
1. Open the Gmail account that you forward from.
2. Click the gear in the top right
3. Select Settings.
4. Select the Forwarding and POP/IMAP tab
5. Select Disable forwarding in the “Forwarding” section.
6. Click the first drop-down menu after “Forward a copy of incoming mail to” and check for any addresses listed as “(in use by a filter).” To disable the forwarding filter, choose the Remove option.
See an unfamiliar address?
If you suspect that forwarding was added without your permission, change your password immediately and go through the Gmail security checklist.
You can delete one or more messages in a conversation as follows:
1. Open the conversation and expand the message you want to delete.
2. Open the drop-menu at the top-right of the message.
3. Select Delete this message.
To help prevent viruses, Gmail won’t accept file attachments that are executable files. There’s also a 25 MB size limitation for attachments. For details, see the Gmail Help Center.
If you would like to send a larger attachment you can use MyApps to access and transfer files.
Instead of folders, Gmail has a “labels” feature. Labels are similar to folders, but are more powerful and flexible, because you can add multiple labels to a message to categorize it in several ways. Gmail supports a maximum of 5,000 labels, including sub-labels. For details, see the Gmail Help Center.
You can apply any number of labels to a message:
1. Select the message in your Inbox, or open it.
2. Select one or more labels in the Labels drop-down list at the top of your Mail window.
No. All it does is remove the label from the messages.
Messages remain in your archive forever, unless you choose to delete them.
Messages remain in the Trash for 30 days. After that, Gmail permanently deletes them.
If you want to remove a message from trash find the message in the Trash and select it. Then, in the Move to drop-down list at the top of the Mail window, select Inbox.
If someone replies to a message you archived or trashed, that message reappears in your Inbox as a conversation, bringing the message you archived or deleted, with it. If the message has already been permanently deleted from the Trash, you’ll see an option at the bottom of the message to view the deleted messages in the conversation.
Messages remain in the Spam folder for 30 days. After that, Gmail permanently deletes them.
If messages from a sender outside your domain are being incorrectly tagged as spam, you can prevent this from happening by creating an email filter using the Never send it to Spam option:
1. In Gmail, click Settings > Filters > Create a new filter.
2. Enter the person’s address in the From field, and then click Next Step.
3. Select Never send it to spam, and then click Create Filter.
Outlook FAQs
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