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Software & Apps

All current York employees (faculty and staff) have access to a wide variety of discounted software and free downloads.

**Please note faculty and staff needing software installed on a York-owned computer should make a service request.

Submit a Service Request

Featured Services

Overview

Microsoft 365 is available to all York U students, staff, and faculty for home and personal computers. It can be used on up to 5 PCs or Macs and other mobile devices (Android, iOS, Windows tablet). Microsoft 365 includes Word, Excel, PowerPoint, OneNote, Outlook, and offers file storage on OneDrive cloud service. It will work on any device or system running a current version of a supported browser (Chrome, Firefox, Edge). For a full list of supported browsers, click here. 

**Please note if you have a York registered computer, you have Microsoft 365 already installed.

How do I access it?

1. Go to www.office.com and if you’re not already signed in, select Sign in. You will need to sign in using your Passport York credentials

2. From the home page select Install apps 

3. Select Install Office to begin the installation.

4. Open the file from your downloads

5. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.

6. The install begins.

7. Your install is finished when you see the phrase, “You’re all set!”

8. To open an app, select the Start button (lower-left corner of your screen) and type the name of an app, like Word.

9. To open the app, select its icon in the search results.

10. When the app opens, accept the license agreement. Microsoft 365 or Office is activated and ready to use.

1. Go to www.office.com and if you’re not already signed in, select Sign in. You will need to sign in using your Passport York credentials

2. From the home page select Install apps 

3. Select Install Office to begin the installation.

4. Once the download has completed, open Finder, go to Downloads, and double-click Microsoft Office installer.pkg file (the name might vary slightly).

5. On the first installation screen, select Continue to begin the installation process.

6. Review the software license agreement, and then click Continue.

7. Select Agree to agree to the terms of the software license agreement.

8. Choose how you want to install Microsoft 365 and click Continue.

9. Review the disk space requirements or change your install location, and then click Install.

10. **Please note if you want to only install specific Microsoft 365 apps and not the entire suite, click the Customize button and uncheck the programs you don’t want.

11. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)

12. The software begins to install. Click Close when the installation is finished.

13. To launch Microsoft 365 click the Launchpad icon in the Dock to display all of your apps and click the Microsoft Word icon (or another Microsoft 365 or Office icon) in the Launchpad.

Click here to access Microsoft 365>>

Microsoft 365 can be downloaded on mobile platforms such as iOS and Android.

1. Go to https://portal.office.com/

2. You will be directed to download Office 365 from the Apple Store or Google Play Store respectively

Microsoft 365 Training Centre>>

Access Microsoft’s training center. Microsoft’s training center is great for those looking for quick and simple guides.

LinkedIn Learning>>

Access York’s LinkedIn Learning courses. LinkedIn Learning is great for those who want video-based instructions.

User Guides>>

Access easy-to-use guides for various O365 apps. These user guides are great for those looking for in-depth text-based manuals.

Instructor-Led Courses & Programs for York Employees>>

Visit YU Learn to locate instructor-led sessions for Microsoft 365 and other learning opportunities for York staff and faculty.

Official Microsoft 365 Resource Page>>
YorkU Microsoft 365 Website>>

Click here for Microsoft 365 FAQs

Overview

MyApps is York University’s one-stop portal for students, faculty and staff to remotely access the software they need. With MyApps, you will have access to all the resources you need wherever you go. MyApps is a free service offered to all students, faculty and staff. 

You can expect:

  • A modern interface: MyApps provides a one-stop University portal to access software.
  • Better performance: Applications will run as seamlessly as if they were locally installed on your computer.
  • Consistent user experience: All applications behave the same, whether launched from a Mac or PC.
  • Seamless authentication: When using a Windows machine, if you have already authenticated with your Passport York credentials, you will not be prompted to log in to MyApps

**Please note MFA enabling and UX change on October 15, 2024  please read: https://www.yorku.ca/uit/faculty-and-staff-services/software-and-apps/mfa-on-myapps/ 

myapps

Requirements:

Apple

  • Mac OS X 10.13 (High Sierra)
  • Mac OS X 10.14 (Mojave)

PC

  • Microsoft Windows 7 (supported until January 14, 2020)
  • Microsoft Windows 10

Browsers

  • Google Chrome (preferred)
  • Mozilla Firefox
  • Internet Explorer (supported until January 14, 2020)
  • Safari

How do I access it?

Access MyApps>>

**Please note MyApps requires your active Passport York username and password, and is available via any computer that meets the system requirements

Click here for MyApps FAQs

Overview

Zoom at YorkU unifies cloud video conferencing for simple meetings, study groups and online learning into one easy-to-use platform. All York University Faculty and Staff are eligible for licensed accounts. Sign up for yours simply by logging in with your Passport York information. Faculty and staff can host meetings of up to 300 participants for an unlimited duration, complete with screen sharing, video recording and a host of other collaboration features.

How do I access it?

Eligibility: Full-time active Faculty and Staff

Go to: http://yorku.zoom.us

Users can log in with their Passport York accounts by visiting yorku.zoom.us and clicking “sign in”. Currently your account will automatically be created by the system and assigned a Pro license.

Zoom@YorkU Quick Start Guide>> (PDF)

Zoom @ YorkU User Reference Guide>> (PDF)

Zoom@YorkU Best Practices>> (PDF)

Tips and Tricks for Teachers Educating on Zoom>>(PDF)

Zoom for Teaching and Education (Pre-recorded Webinar)>>

Adding Zoom to Moodle>>

Click here for Zoom FAQs

Overview

York University purchases software licenses in bulk and makes them available through MySoftware for free download. Most software distributed under license expires on an annual basis using fixed time periods preset by the vendor. 

How do I access it?

Software Order Form>>
Name & Function Instructions
Chrome (Browser) For Windows
For Mac
Firefox (Browser) For Windows
For Mac
AntiVirus (Security)For Windows
For Mac
WinSCP (File Transfer- FTP)For Windows
PuTTY (Terminal Emulator)For Windows
GENcom (York Softphone)For Windows
VLC Media Player (Entertainment)For Windows
ArcGIS (Web GIS) For Windows
For Mac

Overview

York University purchases software licenses in bulk and makes them available through MySoftware for free download. Most software distributed under license expires on an annual basis using fixed time periods preset by the vendor. 

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How do I access it?

Software order form>>
Name & FunctionInstructions
IBM SPSS Statistics (Statistical analysis software) For Windows
For Mac
SAS (Statistical analysis software)For Windows
IBM Amos (Statistical analysis software)For Windows
NVivo, NVivo 12, NVivo 14 (Data analysis software)For Windows
For Mac

Frequently Asked Questions

Microsoft 365 FAQs

When you leave York, your Microsoft 365 subscription through your institution ends. You may enroll into other consumer or commercial offers available.

Microsoft 365 will work on any device or system running a current version of a supported browser (Chrome, Firefox, Internet Explorer, Edge). For a full list of supported browsers, click here.

You will have 5 TB of storage space with OneDrive. You will also still have access to your departmental shared drives.

The document below will guide you through the process of sharing files from your OneDrive with external users.

OneDrive SharePoint – Sharing with an External Users (PDF).

Anyone can collaborate if they set up a Microsoft account. When you invite someone to collaborate and they do not have an account, they will be prompted to create one. There is no registration fee.

MyApps FAQs

To request a new application to be added to the MyApps portal, please submit a software request form.

To request access to an application that is already on the MyApps portal, please submit a request to askit@yorku.ca.

View help video to assist you with validation errors>>

To access classic SIS applications from MyApps please see the following document (pdf).

When hovering over an app, you will be presented with one or more of the following options:

  • Launch Remote:
    • Available on Apple and Windows devices
    • Launches the application via a remote session to York University datacenters
  • Launch in Brower:
    • Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
    • Launches the application via a remote browser session to York University data centers
  • Web Portal:
    • Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
    • Launches the application on the web
  • Launch:
    • Available on Windows devices
    • Downloads the application to your device as a virtual copy and will launch it as if it was installed on your device

Please follow instructions on the following page for, accessing your work files or your home directory remotely>>

Users many run into issues if they do not confirm giving Parallels access to their Hard Drive the first time they run Parallels. Please follow the instructions on the following document (MS Word) to fix this issue.

View help videos to assist you with everything from logging in and customizing your portal, to troubleshooting and requesting support. View video tutorials>>

There is a known issue where logging into some York web services may cause an error when launching applications remotely. You will see the error below in your web browser after launching a remote application: 

"This page isn't working" message

We know logging into the following services will cause this error, but other services or conditions may also cause it: 

  • HR Self Serve 
  • SIS Web Apps at https://sis.info.yorku.ca 

We recommend you use another browser when accessing HR Self Serve so it does not interfere with MyApps remote applications. 
If you encounter this issue, close your browser and try again. If you still get the error, delete your cookies in your default browser, which should fix the issue. Here is how you can delete your cookies from various browsers: 

When following the above instructions to clear your cookies, please ensure that any additional tabs that open in your browser are closed to prevent this error from occurring (e.g. you have a SIS Web App that automatically opens in a different tab in your browser). Some browsers allow you to reopen tabs that were open in your previous browsing session: 

  1. Open your browser, open a new blank tab 
  1. Close any/all other tabs that automatically open 
  1. Clear cookies in your browser (select “All Time” for the time period) 
  1. If already logged in to MyApps, logout 
  1. Close your browser 
  1. Open a new browser window and login to MyApps again 

We are currently working with the vendor to resolve this issue, and we thank you for your patience. 

Zoom FAQs

Yes you need a Passport York account to get Zoom. For more help with your Passport York account click here

Click here for a collection of video tutorials>>

The Zoom @ York U service does not by default store any personal information beyond name, email address (which serves as the user account) and department name. Your Passport York credentials are never shared with the service. If you choose to add a profile picture, or any other information manually to your profile, that information would also be stored.

Learn More

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