Service Advisory Please share the following update with your teams. This is a reminder that maintenance is scheduled on eReports from 7:00 a.m. to 7:00 p.m. on Saturday, December 17th 2022. Please note that eReports will not be available during the maintenance window. NOTE: Please do not load your Forecast or Budget […]
Service Advisory Dear colleagues, I am happy to announce the launch of "My Tickets" on the Halo user portal, that will allow members of the community to interact with existing tickets directly through the Halo website. As of December 9, anyone with a Passport York ID can log into Halo to: · […]
Hi Agents, we are happy to announce that we've added a "My Tickets" section to Halo's self-service portal. Now users can get a one-click of all their open and recently closed tickets and can even perform simple actions like adding comments and closing tickets. Check out the video below, where we provide a quick overview […]
Service Advisory Please share the following update with your technical teams. UIT teams will be performing service maintenance to the MyApps – Remote Delivery service component, on Monday December 19th, 2022 starting at 1:00 a.m. and ending at 2:00 a.m. Service maintenance is necessary to address known product issues. We […]
Service Advisory Please share the following update with your technical teams. On Thursday January 5th, 2023 8:00 a.m., UIT teams will set the minimum version of MyApps – AppsAnywhere and Cloudpaging clients to the latest vendor releases. Client upgrades are for computers running the Windows OS platforms. By default, after we […]
Service Advisory Please share the following update with your teams. To facilitate an upgrade of the eReports system, maintenance is scheduled from 7:00 a.m. to 7:00 p.m. on Saturday, December 17th 2022. Please note that eReports will not be available during the maintenance window. We thank you for your continued support […]
Service Advisory Please share the following update with your teams. The upgrade of the PeopleSoft Finance system has now been completed and the service is now available. Finance eReports are also now available. Please note the following: There is a new "look and feel" and features include a full slate of tiles […]
Service Advisory Please share the following update with your teams. Due to a scheduled upgrade of the PeopleSoft Finance system, there will be an unavoidable disruption to the SmartBuy service when you try to raise a Purchase Requisition. The outage will occur between Friday, December 2nd 2022 at 1:00 p.m. and Sunday, […]
Service Advisory Please share the following update with your teams. To facilitate an upgrade of the PeopleSoft Finance system, maintenance is scheduled beginning Friday, December 2nd 2022 at 1:00 p.m. to Monday, December 5th 2022 at 7:00 p.m. which will impact service availability for both PeopleSoft Finance and eReports at different times. […]
Service Advisory Please share the following update with your teams. Today Wednesday, November 30th 2022, from 3:40 p.m. to 4:16 p.m. EDT, York's Core Network switch that connects most of our remote sites shut down due to the failure of power supply modules. The failure resulted in outages to the York remote […]