Service Advisory ***Please share the following information with your teams*** We are implementing a change to fix the Concur login issue some of you have been experiencing. A brief outage is scheduled for Thursday May 4th, 2023, from 1:30 p.m. to 2:00 p.m. to facilitate this change. Changes to the […]
Service Advisory Please share the following with your teams. Scheduled Maintenance DNS, DHCP and NTP server migration to new core switch. Scheduled Date/Time Window: Start: Friday May 5th, 6:00 a.m. End: Friday May 5th, 9:00 a.m. Details and Impact: -The DNS, DHCP and NTP servers will be migrated to the new core […]
Service Advisory Please share the following with your teams. Scheduled Outage: VPN service Scheduled Date/Time Window: Start: Saturday May 20th, 9:00 p.m. End: Sunday May 21st, 12:30 a.m. Details and Impact: -The VPN server software will be upgraded -There will be a 60 minute outage of all VPN services/profiles during the […]
Service Advisory Please share the following with your teams. Advisory: “Pulse Secure” has been rebranded as “Ivanti Secure Access Client” Scheduled Date: Monday May 1, 2023 Details: -The “Pulse Secure” client which the York University community normally uses to connect to VPN has been rebranded by the vendor as “Ivanti Secure […]
Service Advisory Please share the following with your technical teams. Standard Maintenance: Central Endpoint Protection Service with Trend Micro Scheduled Date/Time: Monday May 1, 2023 from 9:00 p.m. to 11:00 p.m. Details: -The service maintenance is necessary to install critical patches from the vendor to address known product issues. -University computer […]
Service Advisory Please share the following with your teams. Service: Unified Print Management services (PaperCut) Date/Time of Outage: Thursday April 20th, 2023 9:30 a.m. to 7:00 p.m. Details: Service has been restored, back online, and functioning as expect as of 7:00 p.m. We regret any inconvenience this outage has caused and thank […]
Service Advisory [UPDATE] Please share the following with your teams. Emergency Service Outage: Unified Print Management services (PaperCut) Date/Time of Outage: Thursday April 20th, 2023 9:30 a.m. to 10:00 p.m. Outage Details: Unified Print Management services with PaperCut has been taken offline for emergency maintenance. Action taken: Support teams have been investigating […]
Service Advisory Please share the following with your teams. Emergency Service Outage: Unified Print Management services (PaperCut) Date/Time of Outage: Thursday April 20th, 2023 9:30 a.m. to 12:00 p.m. Date Service Outage Identified: Unified Print Management services with PaperCut will be taken offline for emergency maintenance. Action taken: Support teams have identified […]
Service Advisory Please share the following with your teams. Service Restored: YU Learn service (https://yulearn.yorku.ca) Date/Time Service Restored: Wednesday April 19th, 2023 7:00 p.m. Action Taken: Support teams have restored service and are actively monitoring the system for stability and resilience. We regret any inconvenience caused by this. Contact Client Services at […]
Service Advisory Please share the following with your teams. Service Outage: YU Learn service (https://yulearn.yorku.ca ) Date Service Outage Identified: Wednesday April 19, 2023 Impact: We are currently investigating an issue affecting users' ability to log into YU Learn. This issue is affect all users. Action taken: Support teams are actively working […]