NOTE: These instructions apply to personally-owned devices; for University-owned and supported equipment, please see your IT support unit for more information.
As part of York University’s improvements to cybersecurity, the University is changing anti-virus solutions, and will no longer be supporting Trend Micro anti-virus (AV) for personal use. If you have previously downloaded the Trend Micro AV solution for personal use from York, follow the instructions below to continue protection of your device.
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Instructions for Windows PCs
Trend Micro Removal Instructions – Windows: https://helpcenter.trendmicro.com/en-us/article/tmka-18727
Confirm Windows Defender is enabled and running:
- Select “Start” menu
- Go to “Settings”
- Select “Update & Security” Windows Security
- Go to “Windows Security”
- Select “Virus & threat protection” – Virus & threat protection settings
- Click on “Managed Settings”
- Ensure the “Real-time protection” setting is On
For more information on Windows Defender: https://support.microsoft.com/en-us/windows/stay-protected-with-windows-security-2ae0363d-0ada-c064-8b56-6a39afb6a963
How do I get help?
- Contact us at askit@yorku.ca
- For more information please visit the following Information Security website https://infosec.yorku.ca/endpoint-protection-solutions/
Instructions for MacOS
Trend Micro Removal Instructions – Mac: https://helpcenter.trendmicro.com/en-us/article/tmka-14475
For more information on MacOS built-in malware protection: https://support.apple.com/en-ca/guide/security/sec469d47bd8/web
How do I get help?
- Contact us at askit@yorku.ca
- For more information please visit the following Information Security website https://infosec.yorku.ca/endpoint-protection-solutions/
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