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How Complaints Are Processed

 

Your complaint will be reviewed to determine wether it can be investigated or not.

 
If your complaint can be investigated
 
If your complaint cannot be investigated
 
 
 
You will be notified by mail that an investigation is underway
 
 
You will be notified by mail and provided with an explanation and, if applicable, referral information
 
 
 
Once the investigation has concluded, the Ombudsperson's finding will be reported to you by letter