The University Services Centre (USC) was established in June 2021 to support the University’s strong commitment to a culture of service excellence. The USC delivers high-volume administrative services simpler, faster, and with greater consistency.
Benefits to the Community
- Client-centric services: With a dedicated focus on service excellence and a single point of contact for staff services across HR, Finance and IT, the USC enables central functions to focus on core strategy and advisory activities.
- Efficient processes: Through process standardization, simplification and technology, the USC makes complex processes simpler and ensures daily administrative tasks can be performed with ease and efficiency.
- Transparent service performance: Using service data from community interactions, the USC is able to improve its services and operations with evidence-backed decision-making.
It will take time for the benefits of the USC to be fully realized. Our work today is an investment toward a future culture of service excellence.
Released in June 2021, this video features a future rendering of the USC.
Recent Achievements
The USC collaborates with internal partners to focus on process redesign, culture change, and operational improvement. Here are a few milestones USC has accomplished recently.
Wire payments
Through the development of efficient triage processes, specialist resources, and electronic improvements, the USC has reduced processing time for wire payments from three to six weeks to two to two and a half weeks.
Purchase requisitions
As of March 2024, the USC enables employees to create and submit purchase requisitions in Sm@rtBuy, streamlining procure-to-pay and saving time.
Recruitment & Onboarding
The USC’s new Recruitment & Onboarding unit boosts consistency and efficiency in hiring non-academic staff, easing tasks for People Partners and managers.
Classroom Technology
With improved system access, Classroom Operations staff swiftly address technical issues, aiding instructors and students in teaching and learning. Expanded services to more spaces ensure streamlined support.
Single point of contact
The USC Contact Centre is now the sole access point for USC services. Starting with People Services, the Contact Centre ensures efficient service delivery by directly routing requests to the appropriate team.