USC IT Services is the initial point of contact for reporting technical problems and providing account management, for clients seeking solutions and making requests for service. USC IT Services team members are experienced and knowledgeable, striving to provide timely and efficient resolutions to your IT inquiries, while maintaining a superior level of customer service.
The USC IT Services team is accountable and responsible for the delivery of services in the following areas:
- Client Services: initial point of contact for reporting technical problems, Passport York/Duo requests, making requests for service, telephone mobility requests and switchboard services.
- Classroom Operations: provides in-classroom support for AV equipment (including PCs, peripherals, etc.), performs preventative maintenance, and responds to break/fix calls for service.
The Client Services and Classroom Operations teams partner with all IT teams on campus, including UIT and Faculty IT teams, on reporting, tracking, triaging and resolution of reported break/fix issues and service requests. The team is the liaison between the York community and central IT service teams.
| USC IT Services | UIT (Central IT) |
|---|---|
| Client Services & Account Management (“Helpdesk”) – To resolve tickets/inquiries or escalate to UIT teams as required | Institutional IT Strategy, Planning, Policy |
| Classroom Operations – To support for classroom AV equipment, maintenance, and repair | Information Security |
| IT Innovation & Academic Technologies (Learning Technology Services, Enterprise Academic Application Services) | |
| Client Support Services (Client Technical Services; Audio Visual Support Services; Workgroup Technology Services; Business Solutions Group) | |
| Operational Excellence & Institutional Applications (Project Management Office; Business Management & eCommerce Applications; Enterprise Analytics & Business Applications; Integration, Design & Identity Services, SIS) | |
| ICT Infrastructure (Systems Management Services, Database Services, Network Services, Telecommunications) | |
| Student System Renewal Program |