The USC People Services team champions a culture of equity, diversity, inclusion, teamwork, innovation, and service excellence, ensuring effective and proactive communication with University colleagues and clients. The team is comprised of three service areas that are committed to providing best-in-class service for clients:
The Payroll & Records team:
- Calculates, administers, and maintains employees’ pay and records timely and accurately; and
- ensures compliance with rules and requirements governing pay, payroll taxes, and records management.
The Pension & Benefits team:
- Provides accurate processing and administration of the pension and benefits requests and plans in partnership with external providers;
- ensures compliance with rules and requirements with federal and provincial governing bodies; and
- provides education sessions to the employee supporting them understanding York University’s offerings and retirement planning.
The Recruitment & Onboarding team:
- Coordinates and administers a structured yet flexible recruitment and onboarding experience for internal clients and external applicants in a timely and professional manner;
- manages York University Temporary Agency (YUTA) program and provides full support services for university’s temporary hiring needs; and
- collaborates with the People Partnership team to ensure legislative compliance, maximize opportunities that will support and enhance the university’s DEDI strategies.
USC People Services works collaboratively with Human Resources to deliver services, ensuring alignment with York University’s human resources policies, procedures and strategies.
| Function | USC People Services | University Partners |
|---|---|---|
| Benefits, Pension Enrollment or Change Requests | Pension & Benefits | HR Self-Serve |
| Benefits or Pension Inquiries | Pension & Benefits | |
| Pension Consultation/Planning | Pension & Benefits | |
| Tuition Fee Waiver Application | Pension & Benefits | |
| Employment Record Changes (ex. promotion, transfer, departure from York employment, leave of absence, etc.) | HR People Partner | |
| Pension and Benefits Learning | HR Self-Serve or YU Learn | |
| Confirmation of Employment Letters | Payroll & Records | |
| Honorariums Under $500 | Payroll & Records | |
| Personal Information Change | Payroll & Records | HR Self-Serve |
| T4 | Payroll & Records | HR Self-Serve |
| Time and Attendance Hours Submission | Payroll & Records | HR Self-Serve |
| Time and Attendance System Issues | HRIM | |
| Hours Approval | Reporting Manager | |
| Pay Calculation Questions | Payroll & Records | |
| Pay-Related Questions | Payroll & Records | |
| Hiring Approvals | HR People Partner |