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Welcome to Social Marketing. Read this
syllabus carefully before registering and as you start
the course, to be sure the course is what you want and
that you are willing and able to meet the requirements.
These pages form part of the rules you agree to by
staying registered in this course.
THIS SYLLABUS IS NOT
OFFICIAL UNTIL THE FIRST DAY OF CLASSES |
Calendar Description
Examines issues of social responsibility in
business and how marketing theory and techniques may be used to
promote more environmentally and socially conscious business
practices
Prerequisites
Undergraduate Business Students A grade of C+ or
better in Introductory Marketing
Communications Studies students None
FES Masters students None
Course Director
Professor M Louise Ripley, M.B.A., Ph.D.
Atkinson 268C
lripley@yorku.ca (not by
telephone)
Course Consultation Hours: TBA
Course Time and Location
xxxxxx
Catalogue Number
xxxxxx
Organization of the
Course We meet once a week for three
hours for twelve weeks in a traditional classroom, but I do not
do a lot of traditional lecturing. You will be taking responsibility for your learning
as you read the course materials and prepare to be active in
in-class discussion and small group work. Students will work in
groups to complete a project involving studying the topic in a
"real-life" organization; some class time is provided for group
work. We start each week with a brief discussion of how the
topic for the week differs in Social Marketing from traditional
Marketing, and then class time is spent in workshop fashion,
with groups working on exercises to develop a Plan for a
specific Social marketing product decided upon by their group.
You are expected to stay for the full class. I keep records of
group participation, and if your group feels someone is not
pulling their weight, the group may drop someone from
membership.
This course syllabus is from the
last time I taught the course, when the publishers were bringing
out the new edition of the Social Marketing text. The
text that I traditionally used to teach this course, Kotler, Philip and Eduardo Roberto (1989) Social Marketing:
Strategies for Changing Public Behavior. New York: The Free
Press, was becoming difficult to obtain so I have
reproduced much of the material you need to do the
Social Marketing Plan here on
this web site (links below by chapter) which was
designed to be used with that text. There is now a new
second edition of this text and it is remarkably better
than the first edition. Everything you need
to complete the course is on the
web pages, but clearly the new textbook adds a
tremendous depth that the first one did not have, and a
group using the new text to write their Marketing Plan
well may have a subtly better Plan than a group who did
not consult it, even though both might technically meet
the requirements of the Plan as outlined on the website.
I strongly recommend that each group ensure that at
least one member has a copy of the new book.
The
Course Kit for this course is only online, and consists of this Course
Syllabus and anything linked from
it. The web pages are colour coded: each course has its own
coloured stripe
down the left side. The Teaching
Policy Pages all have a common stripe; in addition
to the ground rules and information about communicating, grades,
and tests, there is page of frequently asked questions in courses I
teach, and a warranty page that tells you that after completing a course with me you have a life-long invitation to return,
either to ask for help or to give it, or just to chat.
At the top of this page
are links to pages that tell you about my teaching,
research, and service, some more about me, a page of important
other links, and a general alphabetical
index to my website.
This course can be taken as a fourth-year Honours
business course, as an MES formal course (ES5078) or
Independent Readings Course, by Communications Studies
majors, or as an elective by any undergraduate Honours
student. FES and Communications Studies majors may
choose whether to work alone or in a group. All others
will complete the final exam substitute as a group
project. If you miss assignment to a group on the first night,
we will find you a group with other latecomers the next week,
but it is to your advantage to be there the first night to get
started.
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Important Dates
Start
Date xxxxxx
End Date xxxxxx
Grade
Components Date xxxxxx
Last Day to Drop Without a Grade xxxxxx
Last Day to Enrol Without
Permission of Professor xxxxxx
(Read here why I do
not give permission to enrol after this date or in a class
that is full)
Academic
Fees
Information About Helping Finance Your University
Education
Dates
for
Withdrawal
and
Return
of fees
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Kotler, Philip, Ned Roberto, and Nancy Lee (2002)
Social Marketing:
Improving the Quality of Life, second edition. Sage
Publications.
Warning:
Photocopying more than 10% of a
textbook is illegal, and may involve penalties. Do not
duplicate textbooks or obtain these
photocopies. |
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Supplementary Reading
Regular reading of a good daily newspaper and some of the
popular business magazines
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Topics and Readings
Course
Purpose/Learning Objectives/Expanded Course
Description |
In addition to
basic teaching objectives that are common to all
courses I teach, in this course I want you to develop an
appreciation for the power of Social Marketing.
A reviewer of the new edition of the
Kotler/Roberto/Lee text says of Social Marketing
that it is an extremely powerful set of
concepts and tools that can accomplish much to
relieve the pain and suffering of populations
around the world and to address social problems
that have their roots in undesirable behaviors.
This is what Social Marketing
is all about using techniques and proven
theory from the field of Marketing to address
social issues mainly through attempting to
change behaviour in ways that benefit society.
In this course, we take Marketing step-by-step
to create a Social Marketing Plan. The new
edition of the classic 1989 Kotler/Roberto text
covers each area of traditional marketing as it
relates to Social Marketing in extensive detail,
with in-depth case studies and examples taken
from hundreds of real-life Social Marketing
campaigns.
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A NOTE
ABOUT TEAMWORK Part of the curriculum of
Business education is learning to work in teams; you
cannot do the Final Exam Substitute Group Project
alone. Take a look now at the project and be sure that
you are willing and able to commit to it the time and
cooperation it requires. It is a term-long project,
and is not to be left until the last week. |
Evaluation
Summary and Description of Assignments
Effective writing is one of
the most important skills you can acquire in a
university course, and one that you will use in your
education, your career and your life; so too is the
skill of following instructions. All assignments in all
courses I teach require you to write well and to submit
work properly. Read carefully the full instructions on
this web site on Writing
Well for a Better Grade, on
References,
and on Format For Submitting
Work Properly, and check out the
Writing Programmes. Do not assume that because you have
written papers before you have mastered the art; writing
is something we continually work on to improve. Note that you may be asked to make
reference in tests to any assignments and final
projects.
Critical Analysis Group Paper
Although this assignment
is the first step toward the final project, it is NOT the
Plan itself, but rather it is the theoretical and
social/emotional exploration of the issue that must
precede
the creation of any Social Marketing Plan. Start this paper by describing briefly in not more than
5 lines a social issue
which you wish to market including to whom you are
marketing it. Then, making clear reference to course
materials,
in a total of no more than 5 pages, double spaced, do two
things. Discuss why the issue is
important, including
both how the members of your group feel about the subject
("i"
statements by name or anonymously) and how
the issue is currently viewed in academic writing and the
popular press (the epistemological
showdown, but a discussion, not just a list of books).
Then outline some of the issues you anticipate facing in
designing a
marketing plan to promote your product to this target
market, including how you expect to meet those challenges. See
instructions for submitting
work (no binders, stapled only, etc.). Use
the language of social marketing as described in the web
pages; for example, with respect to the
Product, you will want to state whether you will be
marketing an idea (smoking is bad), a behaviour (quit
smoking), or a tangible good (a physical device like a
patch). With respect to the campaign, consider
the terms Monopolization, Canalization, and
Supplementation. There are no further written
instructions on this paper.
Final
Exam Substitute
Group Project - Social Marketing Plan
(PAGE LIMIT - 15 pages)
The Social Marketing Plan is
done much like an Introductory Marketing Plan, but with
a social issue as the product. Structure your Social
Marketing Plan according to how it is laid out in
Unit 3 here on the web site. Due to the fact that we
have two very different textbooks in the class, I will
grade these projects based on what is commonly available
to all, which is the material on this web site. This is
a term-long project to be worked on during the term; it
is not a one-week assignment to be left till the last
minute. Some of you have asked whether to write in essay
form or point form and the answer is "both." There will
be times when it will be appropriate to list things in
bullet form, and there will be times when you will be
discussing something or justifying a decision and
sentence form will be appropriate. There are no further
written instructions on this project. If you wish to
review what a Marketing Plan looks like, click here to
go to the one I use to teach the
Introductory Marketing Plan Assignment.
Some Topics
Studied by Previous Students in This Course
Interface between
environment & business |
Promoting the corporate image |
The real purpose and true costs of marketing |
Promotion of tobacco and smoking |
Automobile Dependency |
Teaching environmental issues to children |
Social Marketing and community development |
The efficacy of fear appeals |
Marketing of eco-tourism: green effort or exploitation? |
The role and responsibility of top management in environmental decisions |
Economic utility as a measure of consumer satisfaction |
Micro versus macro marketing: what should we want? |
Governmental versus self regulation |
Employee rights |
Selling business on the environment: What's the bottom
line? |
Does advertising make us buy things we don't need? |
Health care issues - AIDS, hospital versus home care, family planning |
Privacy issues in marketing research and telemarketing |
Convincing Business that environmental issues are
serious |
The need for better informed and educated consumers,
Consumer rights |
International marketing issues: Free Trade |
Marketing of organic farm produce |
Ending Child Labour in
Nepal through the Toronto Community |
Green Marketing, including riding the bandwagon of green marketing
and its abuse by corporations |
Ethics of gambling and casinos |
Drug, tobacco, and alcohol abuse |
Stereotypes of women and minorities in advertising |
Drinking and driving |
Marketing and Native communities |
Volunteerism |
Rights of Gays in the
Military |
Abortion |
Substance Abuse |
The Church of Scientology |
Promoting the Adoption of
Pets |
Eco-Tourism |
Teen Dieting |
Marketing A Green
Conscience |
Advertising to children |
Rights of Disabled Children |
Legalizing Marijuana |
Educating Canadian Youth on
Racial Issues |
Genetically Modified Foods |
Teenage Pregnancy |
NOTE: A student's final course
grade is not necessarily confined to a compilation of
marks earned on individual course components. Final
course grades may be adjusted to conform to Programme or
Faculty grades distribution profiles. The average mark in this
course is usually a low B.
If you took the required
Introductory
Marketing prerequisite some time ago and would like a
review, or if it is new to you as a Masters student and
you'd like a look at it, click here to view the materials I use to teach
Intro on the
Internet |
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Grading, Assignment Submission,
Lateness Penalties and Missed Tests
Grading
The grading scheme for the course conforms to the
9-point grading system used in undergraduate programmes
at York. For a full
description of York grading system see the
York
University Undergraduate Calendar.
Students may take a limited number of courses for degree
credit on an ungraded (pass/fail) basis. For full
information on this option see
Alternative Grading
Option and scroll down to "Grading."
Assignment
Submission To be submitted in
the classroom
Lateness
Penalty/Missed Tests: Proper academic
performance depends on students doing their work not
only well, but on time. Accordingly assignments for
this course must be received on the due date specified
for the assignment. With the exception of the Final
Exam Substitute, you may submit any assignment up to
one week late for a grade of not more than the lowest
mark earned by anyone who handed it in on time. For the Final Exam Substitute, you may hand
it in up to one DAY late with the same arrangement. In
either case, you do not have to request the extension,
just send the late paper to my personal email:
lripley@yorku.ca. Due to large class
sizes, I can no longer make informal arrangements for
exceptions to the lateness penalty or for missing a
test. If you must defer work or miss a test for any
reason, and wish to obtain full credit for it, you
must do it by petitioning for a
Deferred
Standing Agreement. The one exception to this is if
you are registered with the Office for Persons with
Disabilities or a York Counseling Centre, in which case, please contact me directly
as early in the course as possible either in person or
by email at
lripley@yorku.ca.
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About Your Professor
photograph by Timothy Hudson |
I'm your
professor, Louise Ripley. Call me "Louise" or address me as
"Dr. Ripley" but just don't call me "Miss" because where I
grew up that's for young girls, old unmarried ladies, and
schoolmarms, or "Mrs. Ripley" because that's my Mom; I'm
happily married but I'm not anyone's "Mrs." The name Ripley
belonged to my labour-union-organizer father and I carry it
proudly. My office is 268C Atkinson. Email me; I don't answer my phone but I'm always on the
email.
I am a Professor of Marketing and in
Women's Studies and Environmental Studies, with a PhD in
Management Studies (major in Marketing) from
University
of Toronto, an MBA in Finance from
Loyola University of
Chicago, and a Bachelor's degree from
Shimer,
one of the world's finest (and smallest) liberal arts
undergraduate schools. I worked in Finance and Marketing Research in
Chicago and have taught at York for over twenty years.
Click here to read more about me professionally and
personally.
Social Marketing is one of my favourite courses to teach. I have a deeply rooted and long-time
interest in the environment, having started my academic life as a
botany major, and I get particular enjoyment out of using the
techniques and theory we learn from Marketing to promote
good causes, which is essentially what Social Marketing is
all about. Social Marketing is "the use of marketing principles and techniques to advance a
social cause, idea, or behaviour" (Kotler/Roberto text p.
24). It is NOT what too many companies are doing today - using social causes to promote
products.
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I started this course a decade ago when although we
had three business programmes and a faculty of Environmental Studies, no
one at York taught anything that combined business theory
and environmental issues. Marketing was a particularly apt field in
which to develop this combination of disciplines because Philip Kotler,
the man who coined the term Social Marketing had just brought out
a book by the same name. In addition to the course objectives common to
all the courses I teach, this course aims to help you examine
issues of social conscience in the area of marketing and how
marketing can both help and hinder our realization of better
living and working conditions.
I use the same feminist pedagogy teaching this
course as I do teaching Gender Issues in Management. The use of feminist pedagogy means we employ methods of research and teaching that may be
new to you, particularly as a business student. One of my York mentors was dian
marino, a professor in the
Faculty of Environmental Studies who so detested hierarchies
that she refused to capitalize her own name. She taught that
although we still need to read what experts have written, our own experience and what we feel and believe
is
just as important and as educational. The
academic practice of proving our point by lining up behind us
all the published, (usually) dead, (usually) white (usually) male authors who wrote what we believe, dian referred to as
"the epistemological
showdown." We still need to read
and critique the work of others, but we also need to use what
she called "i"
statements: to put into your writing how YOU feel, how YOU react, what
YOU think. I expect to see both in your work.
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IMPORTANT YORK POLICIES |
Academic Honesty and Integrity
York students are required to
maintain high standards of academic integrity and are
subject to the
Senate
Policy on Academic Honesty.
By staying in this course, you agree to abide by these
rules. Students should also review materials on the
Academic Integrity Website.
I expect that all work submitted by
individuals or groups is the work of only that
individual or group, for only this course, not having
been done for any other course in any way, by the
current members or any one else. You are welcome to talk
with anyone you like while preparing for any part of
this course, but what you put together and hand in must
be your own work and original to this course. Violation
of these premises is grounds for prosecution under the
rules of the Faculty and the University.
Read here York's new booklet,
"Beware! Says Who?
Avoiding Plagiarism"
Accommodation Procedures:
Deferred Standing:
I do not give permission to defer work. If
you feel you must defer work, you must
petition. See
School Policy on Deferred Exams. |
Students with Special Needs
York University is committed to making reasonable
accommodations and adaptations in order to make
equitable the educational experience of students with
special needs and to promote their full integration into
the campus community. If you require special
accommodations, alert the Course
Director as soon as possible. Failure to notify the course director of
your needs in a timely manner may jeopardize the
opportunity to arrange for academic accommodation. Visit the
Counselling Centre
for more information.
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Ethics Review Process
York students are subject to the York
University Policy for the Ethics Review Process for
Research Involving Human Participants. In particular,
students proposing to undertake research which involves
human subjects such as interviewing the director of a
company or government agency or having people complete a
questionnaire, are required to submit an Application
for Ethical Approval of Research Involving Human
Participants at least one month before you plan to begin
the research. If you are in doubt as to whether this
requirement applies to you, contact your Course Director
immediately.
Grade Component Deadline
The course assignment structure and grading scheme (i.e.
kinds and weights of assignments, essays, exams, etc.)
must be announced and be available in writing to
students within the first two weeks of classes. Please see Important Dates.
Graded Feedback Rule
Under normal circumstances, students should receive some graded feedback worth at
least 15% per cent of the final grade for Fall, Winter or
Summer term, and 30% for full-year courses in the
Fall/Winter term prior to the final date for withdrawal
from a course without receiving a grade, with the following exceptions:
- graduate or upper level undergraduate
courses where course work typically, or at the
instructor's discretion, consists of a single piece of
work and/or is based predominantly or solely on
student presentations;
- practicum courses;
- ungraded courses;
- courses in Faculties where the drop
date occurs within the first three weeks of classes;
- courses which run on a compressed
schedule, e.g.: a course which accomplishes its academic
credits of work at a rate of one credit hour per two
calendar weeks or faster.
Note: Under unusual and/or
unforeseeable circumstances which disrupt the academic
norm, instructors are expected to provide grading schemes
and academic feedback in the spirit of these regulations
as soon as possible.
For more information, see the
Graded Feedback Rule.
Reappraisals
For reappraisal procedures and information, see thttp://www.yorku.ca/laps/students/reappraisal.html
.
Religious Observance Days York University is committed to
respecting the religious beliefs and practices of all
members of the community and making accommodations for
observances of special significance to adherents. Should any
of the dates specified in this syllabus for in-class test or
examination, or for any scheduled lab, practicum, workshop
or other assignment pose a conflict for you, contact the Course
Director within the first three weeks of class and obviously
before the date that is a problem; you cannot do this
after-the-fact. To arrange an
alternative date or time for an examination scheduled in the
formal examination periods (December and April/May),
students must complete an
Online Examination Accommodation Form or pick one up
from the Student Client Services in the Student Services
Centre.
Student Conduct
Students and instructors are expected
to maintain a professional relationship characterized by
courtesy and mutual respect and to refrain from actions
disruptive to such a relationship. It is the responsibility of
the instructor to maintain an appropriate academic
atmosphere in the classroom, and the responsibility of the
student to cooperate in that endeavour. The
instructor is the best person to decide, in the first
instance, whether such an atmosphere is present in the
class. Read the full
Policy on Disruptive and/or Harassing Behaviour.
Twenty Percent (20%) Rule No examination or test worth more than 20% of the final
grade will be given during the last two weeks of classes
in a term, with the exception of classes which regularly
meet Friday evenings or any time on Saturday or Sunday.
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